Anyone somewhat knowledgeable in IT Service Management (ITSM) is familiar with Read More
Archives for July 2015
ITIL Experts to Update Their Resumes
Get this! Being <strong>ITIL v3 Foundation</strong> certified pays Read More
Customer or User Satisfaction?
What are surveys actually measuring; customer or user satisfaction? Surveying Read More
Leadership: Try ISO/IEC 20000!
Too often we hear that leadership doesn’t get Service Management. They have Read More
New Roles in ISO/IEC 27001:2013
In October 2013, the ISO organization released the long-awaited new version of Read More
How “Open” is Your ITSM Tool?
On February 19, 2014, Research and Markets predicted that the global cloud-based Read More
Management System Audits are Different
Decades ago I worked for Philips Telecommunications. I remember very well when Read More
Shortage of IT Security Professionals
Are you looking for a job in IT? There is a shortage of IT professionals Read More
Service Management beyond ITIL
As with everything that is new and inspiring, the best practices comprised in Read More