ISO/IEC 20000 Audits

Our certified ISO/IEC 20000 auditors have been instrumental in preparing dozens of organizations for ISO/IEC 20000 audits. Each organization became, and still is, ISO/IEC 20000 certified.

Assessment

An ISO/IEC 20000 assessment is a common first step in your efforts of meeting the requirements of the standard. It is also referred to as an ISO/IEC 20000 gap analysis. This high-in-demand ISO/IEC 20000 audit preparation service results in a prioritized list of actions. All in support of your next iteration of improving your processes and your services.

What To Expect From an ISO/IEC 20000 Assessment?

• Your current practices are compared to the requirements of the standard. You learn which practices meet or exceed the requirements. As well as where deficiencies exist. An action plan is determined to address those.
• During the assessment you also learn what certification auditors are expecting and what they look for. It is your first indication of how to best prepare for an upcoming audit.
• The assessment also raises awareness. Participants learn about the intent of the standard and its requirements. And how to best interpret it.
• Furthermore, the assessment is also an educational experience when considering the terminology that is used in the standard.
• The assessment is conducted by an ISO/IEC 20000 certified auditor. One who has decades of auditing experience.
• To ensure a successful implementation and certification, each assessment considers every aspect that auditors are looking for. Obviously, the typical service and process aspects. However, we also assess organizational and technology aspects to ensure the sustainability of continuously meeting the requirements.
• The assessment report goes further than the strengths, the weaknesses, and the opportunities that we have identified. In addition, it also provides an implementation roadmap. Along with activities, with deliverables and with responsibilities.

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Internal Audits

ISO/IEC 20000 requires that you conduct an internal audit. In addition, it requires that you follow an audit approach, that you have an audit plan, as well as an audit procedure. Our certified ISO/IEC 20000 auditors help you to create these documents. We also conduct internal audits. And, above all, we do so in full compliance with ISO 19011 and ISO/IEC 17021.

What To Expect from our ISO/IEC 20000 Internal Auditing Service?

• The internal audit is conducted in full compliance with the standard. Address every finding that we identify, and you will not fail the certification audit, the surveillance audit, or the recertification audit.
• Your organization has an audit team. However, they are new to ISO/IEC 20000 audits. Going forward, they are responsible to conduct the internal audits. You want them to get ready. Our certified internal auditors, also coach, mentor, train, and educate them. We are even accredited to certify them. And teach an ISO/IEC 20000 Auditors class.
• Our internal auditors assist with meeting the requirements for internal audits of ISO/IEC 20000. You end up with documents and records that comply with the standard
• And finally, our internal auditors act as observers during internal and external audits. As a result, you are certain that the outcomes and the results of such audits are in full compliance with the standard. Above all, a bonus of this option is the confidence levels of the interviewees are boosted.

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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External Audits

INTERPROM is not a Registered Certification Body (RCB). However, our certified ISO/IEC 20000 auditors fully prepare you and your internal auditors for such certification audit. Or, for a surveillance, or a recertification audit. We pride ourselves in having a 100% success-rate in getting our customers through such audit.

What To Expect from our ISO/IEC 20000 External Auditing Services?

• Our internal auditors help prepare you for the next external audit. We conduct internal audits. We conduct mock audits. As well as, we conduct coaching and interview sessions in preparation for an audit. Not to mention, that all this can be done remotely
• Our internal auditors act as observers during internal and external audits. As a result, you are certain that the outcomes and the results of such audits are in full compliance with the standard. Not to mention, a bonus of this option is the confidence levels of the interviewees are boosted.

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

Read more on ISO Audits

Why Choose INTERPROM Audit Preparation Services?

Since 2005, the year that the ISO/IEC 20000 standard was introduced, we prepare organizations for ISO/IEC 20000 audits. No organization that allowed us to help them, has failed such audit. Whether it was a certification audit, a surveillance audit, or a recertification audit. How did we do this? We have immersed ourselves in this standard. And everything that it offers. We coach, we consult, we assess, we train and educate, we publish books, we blog, we speak, and the list goes on. Obviously, we are passionate about it. We care for your effective service management system. And for your customers who benefit from it.