Since 2005, the year that the ISO/IEC 20000 standard was introduced, we prepare organizations for ISO/IEC 20000 audits. No organization that allowed us to help them, has failed such audit. Whether it was a certification audit, a surveillance audit, or a recertification audit. How did we do this? We have immersed ourselves in this standard. And everything that it offers. We coach, we consult, we assess, we train and educate, we publish books, we blog, we speak, and the list goes on. Obviously, we are passionate about it. We care for your effective service management system. And for your customers who benefit from it.
Our certified ISO/IEC 20000 auditors have been instrumental in preparing dozens of organizations for ISO/IEC 20000 audits. Each became, and still is, ISO/IEC 20000 certified.
Assessment
What To Expect From an ISO 20000 Assessment?
- The assessment is conducted by an ISO 20000 certified auditor. One who has decades of auditing experience
- To ensure a successful implementation and certification, each assessment takes into account every aspect that auditors are looking for. Obviously, the typical service and process aspects. However, we also assess organizational and technology aspects
- The assessment report goes further than the strengths, the weaknesses, and the opportunities that we have identified. In addition, it also provides an implementation roadmap. Along with activities, with deliverables and with responsibilities
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Internal Audits
What To Expect from our ISO 20000 Internal Auditing Service?
- The internal audit is conducted in full compliance with the standard. Address every finding that we identify. And you will not fail the certification audit, the surveillance audit, or the recertification audit.
- Your organization has an audit team. However, they are new to ISO/IEC 20000 audits. Going forward, they are responsible to conduct the internal audits. You want them to get ready. Our certified internal auditors, also coach, mentor, train, and educate them. We are even accredited to certify them. And teach an ISO/IEC 20000 Auditors class.
- Our internal auditors assist with meeting the requirements for internal audits of ISO/IEC 20000. You end up with documents and records that comply with the standard
- And finally, our internal auditors act as observers during internal and external audits. As a result, you are certain that the outcomes and the results of such audits are in full compliance with the standard. Above all, a bonus of this option is the confidence levels of the interviewees are boosted.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
External Audits
What To Expect from our ISO 20000 External Auditing Services?
- Our internal auditors help prepare you for the next external audit. We conduct internal audits. We conduct mock audits. As well as, we conduct coaching and interview sessions in preparation for an audit. Not to mention, that all this can be done remotely
- Our internal auditors act as observers during internal and external audits. As a result, you are certain that the outcomes and the results of such audits are in full compliance with the standard. Not to mention, a bonus of this option is the confidence levels of the interviewees are boosted.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
