Since the introduction in 2005 of the ISO/IEC 20000 standard for service management, the service provider industry was given a measuring stick it could “live up to”. Nearly 1000 organizations worldwide have an effective service management system in place that is certified and compliant with the ISO/IEC 20000 requirements. Customers of these certified service providers are enjoying a steady improvement in the quality of the services provided to them.
INTERPROM’s Master-level certified ISO/IEC 20000 auditors have been instrumental in preparing dozens of companies and organizations for ISO/IEC 20000 audits in support of becoming ISO/IEC 20000 certified.
Assessment
What can you expect from an ISO 20000 assessment by INTERPROM?
- The assessment will be conducted by an ISO 20000 certified auditor with decades of auditing experience
- The assessment takes into account every aspect to ensure a successful implementation and certification; besides service and process aspects, also organizational and technology aspects are assessed
- The assessment report includes not only the identified strengths, weaknesses, and opportunities it also describes a recommended implementation roadmap with activities, deliverables and responsibilities
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Internal Audits
- The internal audits will be conducted in full compliance with the standard; you will not fail the certification audit, the surveillance audit or the recertification audit due to not meeting the internal audit requirements
- Our internal auditors can coach, mentor, train, educate and certify your own internal auditors; in doing so, your own auditors on staff are fully equipped to meeting the internal auditing requirements going forward
- Our internal auditors can also assist you with implementing the requirements involving internal audits; you will end up with compliant documents and records that meet the requirements of the standard
- Our internal auditors can act as observers during internal and external audits; in doing so you are ensured that the outcomes and the results of such audits are in full compliance with the standard. A bonus of this option is the confidence levels that are boosted of the interviewees.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
External Audits
- Our internal auditors can be instrumental in preparing your organization for the next internal or external audit; for example through (remote) review and coaching sessions as well as conducting mock audit interviews
- Our internal auditors can act as observers during internal and external audits; in doing so you are ensured that the outcomes and the results of such audits are in full compliance with the standard. A bonus of this option is the confidence levels that are boosted of the interviewees.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
