BRM is the acronym for Business Relationship Management or Business Relationship Read More
Changing Behavior with DASA DevOps
Historically, we have seen many small waves of innovation hit the information Read More
Talent and Service Management
And that was it. You just finished the exit interview with your best process Read More
Not Worth the Risk; Build those Relationships!
Why is it that when working with IT departments, I very frequently hear: - Our Read More
CIOs: What about People Skills?
Anyone somewhat knowledgeable in IT Service Management (ITSM) is familiar with Read More
ITIL Experts to Update Their Resumes
Get this! Being ITIL Foundation certified pays more than being ITIL Expert Read More
Customer or User Satisfaction?
What are surveys actually measuring; customer or user satisfaction? Surveying Read More
Leadership: Try ISO/IEC 20000!
Too often we hear that leadership doesn’t get Service Management. They have Read More
New Roles in ISO/IEC 27001:2013
In October 2013, the ISO organization released the long-awaited new version of Read More
How “Open” is Your ITSM Tool?
On February 19, 2014, Research and Markets predicted that the global cloud-based Read More
