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July 10 @ 8:00 am - July 11 @ 5:00 pm

Becoming a Service-Focused Organization

RSVP below. It’s FREE and with no obligations! Workshop fees are due upon confirmation of the workshop.
The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Becoming a Service-Focused Organization Workshop is the perfect answer to the question “How do I successfully change the culture in my organization to a service mindset?”.

Successful participants will receive the INTERPROM’s Becoming a Service-Focused Organization certificate; an internationally recognized confirmation of your service management capabilities.

Those who have RSVP-ed will be notified when this workshop has been confirmed.

Upon confirmation you will be provided with a link to make an online payment. The fees per participant are: $1,295. Fees also include shipment costs of workshop materials within the Continental US. A surcharge will apply when shipping internationally.

The live online workshop is covering the following subject areas:

  • Definition of a service
  • Service management
  • Service value management system
  • Link to business and customer relationship management
  • Becoming a service-focused organization

Examples of the deliverables of the workshop are:

  • A completed assessment of the service maturity in your organization
  • A custom service management plan
  • A completed cultural assessment of your organization
  • A roadmap addressing how to introduce a service-focus in your organization
  • And much more…

Our workshop materials include the INTERPROM’s “Becoming a Service-Focused Organization Workshop Workbook” for every participant.

Furthermore, the Becoming a Service-Focused Organization workshop includes two (2) hours of online individual coaching after the session; a $500 value that is valid for 30 days after the completion of the workshop.

INTERPROM’s service management workshop facilitators are ITIL Expert-certified, ISO/IEC 20000 Master-certified, FitSM Advanced-certified, CBRM-certified, Change Management-certified coaches and consultants. Each draw from decades-long implementation experience.


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Virtual Classroom
United States



Free ISO/IEC 20000 White Paper

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More