RSVP below. It’s FREE and with no obligations! Workshop fees are due upon confirmation of the workshop.
The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Becoming a Service-Focused Organization Workshop is the perfect answer to the question “How do I successfully change the culture in my organization to a service mindset?”.
Successful participants will receive the INTERPROM’s Becoming a Service-Focused Organization certificate; an internationally recognized confirmation of your service management capabilities.
Those who have RSVP-ed will be notified when this workshop has been confirmed.
Upon confirmation you will be provided with a link to make an online payment. The fees per participant are: $1,295. Fees also include shipment costs of workshop materials within the Continental US. A surcharge will apply when shipping internationally.
The live online workshop is covering the following subject areas:
- Definition of a service
- Service management
- Service value management system
- Link to business and customer relationship management
- Becoming a service-focused organization
Examples of the deliverables of the workshop are:
- A completed assessment of the service maturity in your organization
- A custom service management plan
- A completed cultural assessment of your organization
- A roadmap addressing how to introduce a service-focus in your organization
- And much more…
Our workshop materials include the INTERPROM’s “Becoming a Service-Focused Organization Workshop Workbook” for every participant.
Furthermore, the Becoming a Service-Focused Organization workshop includes two (2) hours of online individual coaching after the session; a $500 value that is valid for 30 days after the completion of the workshop.
INTERPROM’s service management workshop facilitators are ITIL Expert-certified, ISO/IEC 20000 Master-certified, FitSM Advanced-certified, CBRM-certified, Change Management-certified coaches and consultants. Each draw from decades-long implementation experience.