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November 4, 2019 @ 8:00 am - November 6, 2019 @ 5:00 pm

Certified ISO-IEC 20000 Process Owner

RSVP below! It’s FREE and with no obligations! Course fees are due upon confirmation of the class.
The Certified ISO/IEC 20000 Service Management Process Owner (CISMPO™) training aims to increase the knowledge, skills, and competencies of ISO/IEC 20000 service management process owners in order to best prepare them for their role and responsibilities. ISO/IEC 20000 process owners gain a wealth of hands-on experience and practical knowledge during the CISMPO course that is highly interactive and filled with practical assignments and materials that can readily be applied.

Successful candidates passing for the 90-minute exam will receive INTERPROM’s Certified ISO/IEC 20000 Service Management Process Owner (CISMPO) certificate; an internationally recognized confirmation of service management process owner knowledge and skills.

Those who have RSVP-ed will be notified when this course has been confirmed. Upon confirmation you will be provided with a link to make an online payment. The fees per student are: $1,695. Fees include exam fees and shipment costs of course materials within the Continental US. A surcharge will apply when shipping internationally.

This live online course covers the following subject areas:

  • Process maturity assessment and gap analysis based on ISO/IEC 20000 requirements
  • How to align an ISO/IEC 20000 process with business and service management objectives?
  • Designing and implementing an ISO/IEC 20000-compliant process and improving it
  • How to integrate ISO/IEC 20000 processes?
  • Interpreting the ISO/IEC 20000 process requirements
  • How to show return on investment on process improvements?
  • Numerous practical assignments addressing process assessments, process flowcharts, process maturity and process quality measurements, metrics and KPIs
  • Sample process documents and customizable templates
  • How to prepare for an ISO/IEC 20000 audit?

INTERPROM’s certification training courses include thorough exam preparations through sample exam questions, individual and team assignments, and repetition of course content, as well as real world examples drawn from decades-long implementation experience of your instructor for a better understanding of the course materials.


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Free ISO/IEC 20000 White Paper

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More