Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. The Certified ISO/IEC 20000 Service Management Process Owner (CISMPO™) training increases the knowledge, the skills, and the competencies of ISO/IEC 20000 process owners. Be best prepared for your role and responsibilities. Gain a wealth of hands-on experience and practical knowledge during the CISMPO course. Which is highly interactive. And it is filled with practical assignments and materials. Each can readily be applied.
Pass for the 60-minute exam. And receive our Certified ISO/IEC 20000 Process Owner certificate. This is an internationally recognized confirmation of ISO/IEC 20000 process owner knowledge and skills.
When we confirm the class, we provide you with a link to make an online payment. The fees per student are $995. This amount includes the exam fees. Furthermore, the fee includes the shipment costs of the course materials. Within the Continental US. Non-US students receive an electronic copy of the course materials.
This live online course covers the following subject areas:
- How do I conduct a process maturity assessment and gap analysis? On that is based on the requirements of ISO/IEC 20000
- How do I align an ISO/IEC 20000 process with business objectives? As well as with service management objectives?
- What is the best way to design and to implement an ISO/IEC 20000-compliant process? And do I focus on to improve it?
- What do I need to do to integrate the processes?
- The ISO/IEC 20000 process requirements can be interpreted in many ways. How do I go about it? And still comply with the standard?
- How do I show return on investment on process improvements?
- Expect numerous practical assignments addressing process assessments, process flowcharts, process maturity and process quality measurements, metrics and KPIs
- Work with sample process documents and customizable templates
- And last but not least, what do I need to do to prepare for an ISO/IEC 20000 audit?
Did you know that our Certified ISO/IEC 20000 Process Owner certification courses include a thorough preparation for the exam? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.
Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.