Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. The Certified ISO/IEC 20000 Service Management Service Owner (CISMSO™) course aims to increase the knowledge, skills, and competencies of ISO/IEC 20000 service management service owners in order to best prepare them for their role and responsibilities. ISO/IEC 20000 service owners gain a wealth of hands-on experience and practical knowledge during the CISMSO course that is highly interactive and filled with practical assignments and materials that can readily be applied.
Pass for the 60-minute exam. And receive our Certified ISO/IEC 20000 Service Owner certificate. This is an internationally recognized confirmation of ISO/IEC 20000 service owner knowledge and skills.
When we confirm the class, we provide you with a link to make an online payment. The fees per student are $995. This amount includes the exam fees. Furthermore, the fee includes the shipment costs of the course materials. Within the Continental US. Non-US students receive an electronic copy of the course materials.
This live online course covers the following subject areas:
- Service maturity assessment and gap analysis based on ISO/IEC 20000 requirements
- How to align an ISO/IEC 20000 service with business and service management objectives?
- Designing and implementing an ISO/IEC 20000-compliant service and improving it
- How to integrate ISO/IEC 20000 services?
- Interpreting the ISO/IEC 20000 service requirements
- Working with and communication with customers, suppliers, top management, all process owners, other service owners and (internal) auditors
- How to show return on investment on service improvements?
- Numerous practical assignments addressing service maturity assessments, service models, service catalog, service level agreements, operational level agreements and service quality measurements and metrics
- Sample service-related documents and customizable templates
- How to prepare for an ISO/IEC 20000 audit?
Did you know that our Certified ISO/IEC 20000 Service Owner certification courses include a thorough preparation for the exam? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.
Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.