Express your interest. And RSVP below. No strings attached! Once we confirm the class, we notify you.
The Certified Service Management Process Owner (CSMPO™) course increases your knowledge, skills, and competencies. To ensure your success as a service management process owner. No matter which process you own. This practical course best prepares you for your role and responsibilities. Process owners gain a wealth of hands-on experience and practical knowledge during the CSMPO course. This highly interactive course is filled with practical assignments. And with materials you readily apply.
Successful candidates of the 60-minute exam will receive INTERPROM’s Certified Service Management Process Owner (CSMPO) certificate. This is an internationally recognized confirmation of your process owner knowledge, skills, and competencies.
When we confirm the class, we provide you with a link to make an online payment. The fees per student are $995. This amount includes the exam fees.
The Certified Service Management Process Owner course covers the following topics:
- How do I best perform a process maturity assessment?
- What does a process implementation plan look like? Or how do I create a process improvement plan?
- How do I align process performance with business goals and objectives?
- what does the design of a process look like?
- How do I best integrate processes with other processes? And with services?
- Which tools and techniques are available to design, implement, measure, and improve a process?
- How do I show return on investment on process improvements that I propose?
- What does a communication plan look like? One that includes customers, suppliers, other process owners, and service owners
- Benefit from numerous practical assignments. Conduct a process assessments. Create a process flowchart. Measure process maturity. And develop process quality measurements
- Take with you sample process documents. As well as customizable templates
- Apply process improvement best practices of popular frameworks and standards
Did you know that our Certified Process Owner certification courses include a thorough preparation for the exam? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.
Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.