Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. The Certified Service Management Service Owner (CSMSO™) training course aims to increase the knowledge, skills, and competencies of service management service owners, or service managers, in order to best prepare them for their role and responsibilities. Service owners gain a wealth of hands-on experience and practical knowledge during the CSMSO course that is highly interactive and filled with practical assignments and materials that can readily be applied.
Successful candidates of the 60-minute exam will receive INTERPROM’s Certified Service Management Service Owner (CSMSO) certificate. This is an internationally recognized confirmation of your service management service owner knowledge, skills, and competencies.
When we confirm the class, we provide you with a link to make an online payment. The fees per student are $995. This amount includes the exam fees.
This live online Certified Service Owner training course covers the following topics:
- Service maturity assessment and gap analysis based on industry best practices
- How to align a service with business and service management objectives?
- Design and implement quality services and improve them
- How to integrate services?
- Tools and techniques to design, implement, measure, and improve a service
- How to show return on investment on service improvements?
- Numerous practical assignments addressing service maturity assessments, service models, service catalog, service level agreements, operational level agreements and service quality measurements
- How to work with and to communicate with customers, suppliers, top management, other service owners and process owners?
- Sample service-related documents and customizable templates
- Apply process improvement best practices of popular frameworks and standards
Did you know that our Certified Service Owner certification courses include a thorough preparation for the exam? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.
Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.