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October 14, 2019 @ 8:00 am - October 15, 2019 @ 5:00 pm

Designing and Implementing a Process

RSVP below. It’s FREE and with no obligations! Workshop fees are due upon confirmation of the workshop.
The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Designing and Implementing a Process Workshop is the perfect answer to the question “How do I successfully introduce and improve processes and process maturity?”.

Successful participants will receive the INTERPROM’s Designing and Implementing a Process certificate; an internationally recognized confirmation of your service management capabilities.

Those who have RSVP-ed will be notified when this workshop has been confirmed.

Upon confirmation you will be provided with a link to make an online payment. The fees per participant are: $1,295. Fees also include shipment costs of workshop materials within the Continental US. A surcharge will apply when shipping internationally.

The live online workshop is covering the following subject areas:

  • Determining a process requirements
  • Appointing and enabling a process owner and a process manager
  • Applying a process maturity model
  • Determining process metrics, key performance indicators and critical success factors
  • Designing and implementing a process architecture
  • Designing and implementing a process and a procedure
  • Measuring and evaluating process performance
  • Conducting process reviews
  • Establishing and implementing a process improvement plan

Examples of the deliverables of the workshop are:

  • A process requirements checklist
  • A custom process architecture, process, procedure, process measures and process implementation plan
  • A completed process maturity assessment
  • A process owner and process manager role description and training plan
  • A process improvement process and procedure
  • And much more…

Our workshop materials include the INTERPROM’s “Designing and Implementing a Process Workshop Workbook” for every participant.

Furthermore, the Designing and Implementing a Process workshop includes two (2) hours of online individual coaching after the session; a $500 value that is valid for 30 days after the completion of the workshop.

INTERPROM’s service management workshop facilitators are ITIL Expert-certified, ISO/IEC 20000 Master-certified, FitSM Advanced-certified coaches and consultants. Each draw from decades-long implementation experience.


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October 14, 2019 @ 8:00 am
October 15, 2019 @ 5:00 pm
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Virtual Classroom
United States



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