RSVP below! It’s FREE and with no obligations! Course fees are due upon confirmation of the class.
The FitSM Advanced Service Operation and Control course provides comprehensive hands-on implementation guidance for all IT professionals involved in the service management processes for the operation and control of services.
The course addresses how to best adopt and meet the applicable requirements of the FitSM standard, how to prepare your organization for a smooth execution of the implementation project and how to deal with common hurdles you may encounter along the way.
Successful candidates will receive APMG’s FitSM Advanced Service Operation and Control certificate. This is an internationally recognized confirmation of your knowledge in the FitSM IT service management standard.
Those who have RSVP-ed will be notified when this course has been confirmed. Upon confirmation you will be provided with a link to make an online payment. The fees per student are: $995. Course fees include exam fees and shipment costs of course materials within the Continental US. A surcharge will apply when shipping internationally.
Course Curriculum of this live online is as follows:
- Selected general aspects of establishing the service management system (SMS)
- Top management responsibility
- Requirements for documentation and records
- Service management processes for the operation and control of services
- Incident and service request management
- Problem management
- Configuration management
- Change management
- Release and deployment management
- Continual service improvement
- IT service management process interfaces and dependencies
The Plan-Do-Check-Act (PDCA) principle for continual improvement
INTERPROM’s certification training courses include thorough exam preparations. This includes sample exam questions, individual and team assignments, and repetition of course content. Furthermore, you can expect real world examples drawn from decades-long implementation experience of your instructor for a better understanding of the course materials.
