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September 12 @ 8:00 am - September 13 @ 5:00 pm

FitSM Advanced Service Planning and Delivery Certification Training

RSVP below! It’s FREE and with no obligations! Course fees are due upon confirmation of the class.
The FitSM Advanced Planning and Delivery course provides comprehensive hands-on implementation guidance for all IT professionals involved in the service management processes for the planning and delivery of services. The course addresses how to best adopt and meet the applicable requirements of the FitSM standard, how to prepare your organization for a smooth execution of the implementation project and how to deal with common hurdles you may encounter along the way.

Successful candidates will receive APMG’s FitSM Advanced Service Planning and Delivery certificate. This is an internationally recognized confirmation of your knowledge in the FitSM IT service management standard.

Those who have RSVP-ed will be notified when this course has been confirmed. Upon confirmation you will be provided with a link to make an online payment. The fees per student are: $995. Course fees include exam fees and shipment costs of course materials within the Continental US. A surcharge will apply when shipping internationally.

FitSM Certification Training

Course Curriculum of this live online is as follows:

  • Selected general aspects of establishing the service management system (SMS)
    1. Top management responsibility
    2. Requirements for documentation and records
    3. The Plan-Do-Check-Act (PDCA) principle for continual improvement

  • Service management processes for the planning and the delivery of services
    1. Service portfolio management
    2. Service level management
    3. Service reporting management
    4. Service availability and continuity management
    5. Capacity management
    6. Information security management
    7. Customer relationship management
    8. Supplier relationship management
  • IT service management process interfaces and dependencies

INTERPROM’s certification training courses include thorough exam preparations. This includes sample exam questions, individual and team assignments, and repetition of course content. Furthermore, you can expect real world examples drawn from decades-long implementation experience of your instructor for a better understanding of the course materials.


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Virtual Classroom
United States



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