The FitSM Executive Brief is for CxO-levels, executives, and other business leaders to raise service management awareness amongst top management. “Why investing in a service management (FitSM) capability? And why now more than ever?”. This is the theme of this briefing. Why should you attend? Learn how a service management capability drives results and business value. And how it builds strategic service partnerships. How it evolves a service-oriented culture. And how it ensures collaboration and shared ownership of services and results across all business functions. All with the help of the FitSM standard.
Curriculum of the FitSM Executive Brief:
- A service management capability drives results and business value, builds strategic service partnerships, and evolves a service-oriented culture. One that ensures collaboration and shared ownership of services and results across all business functions.
- Organizations are focused on becoming service-focused now more than ever. Invite your executive team for this executive brief on advancing your service management capability to evolve your service-oriented culture that brings a limitless focus on customer experience, results, and service value.
- Furthermore, the briefing is tailored to your audience. In other words, we ensure the message that you want to send to your leadership by preparing the briefing’s content in close cooperation with our FitSM® Expert-credentialed facilitator.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are no prerequisites for this brief.
Who is the target audience for this FitSM Executive Brief?
- Anyone who holds a C-level position in your organization. As well as executives and business leaders. It is for CEOs, CIOs, CFOs, COOs, CMOs. Or for those in similar roles
- Also board members, presidents and vice presidents attend this session
- Not to mention, directors and managers, product and service owners, responsible for driving customer experience, results, and service value
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
ITEMO, the non-profit organization which owns FitSM, offers a plethora of free information you should benefit from.
After completion of the FitSM Executive Brief, participants should:
- Download the core standard of the FitSM standard, which are free of charge
- Also, download the implementation aids of the FitSM standard, which are also free of charge
- And finally, download the FitSM-6: Maturity/Capability Assessment Tool of the FitSM standard, which is free of charge, and conduct an assessment
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Choose from one of the following formats:
- 1-to-2-hour Classroom training (FREE, travel expenses not included)
- 1-to-2-hour Live Online training (FREE)
Also tailoring the Brief is done at no charge to you. Your FitSM® Expert-credentialed facilitator schedules time with you to ensure the message you want to send to leadership is ensured.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!