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October 14, 2019 @ 8:00 am - October 15, 2019 @ 5:00 pm

Implementing a CMDB

RSVP below. It’s FREE and with no obligations! Workshop fees are due upon confirmation of the workshop.
The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Implementing a CMDB Workshop is the perfect answer to the question “How do I successfully introduce a quality CMDB and improve it?”.

Successful participants will receive the INTERPROM’s Implementing a CMDB certificate; an internationally recognized confirmation of your service management capabilities.

Those who have RSVP-ed will be notified when this workshop has been confirmed.

Upon confirmation you will be provided with a link to make an online payment. The fees per participant are: $1,295. Fees also include shipment costs of workshop materials within the Continental US. A surcharge will apply when shipping internationally.

The live online workshop is covering the following subject areas:

  • Planning for creating a Configuration Management database (CMDB)
  • Integrating your CMDB with Asset Databases
  • Determining supporting tooling and technology for your CMDB
  • Defining and building a data model for your (federated) CMDB(s)
  • Collecting and normalizing data
  • Defining and assigning CMDB-related roles and responsibilities
  • Integrating configuration management with other processes and with services
  • Measuring and evaluating configuration management performance
  • Conducting CMDB quality reviews and audits
  • Establishing and implementing a CMDB improvement plan

Examples of the deliverables of the workshop are:

  • A project plan for implementing a CMDB
  • A custom data model, technology architecture and CMDB implementation plan
  • CMDB-related role descriptions and training plans
  • A CMDB improvement process and procedure
  • And much more…

Our workshop materials include the INTERPROM’s “Implementing a CMDB Workshop Workbook” for every participant.

Furthermore, the Implementing a CMDB workshop includes two (2) hours of online individual coaching after the session; a $500 value that is valid for 30 days after the completion of the workshop.

INTERPROM’s service management workshop facilitators are ITIL Expert-certified, ISO/IEC 20000 Master-certified, FitSM Advanced-certified coaches and consultants. Each draw from decades-long implementation experience.


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October 14, 2019 @ 8:00 am
October 15, 2019 @ 5:00 pm
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Virtual Classroom
United States



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