Loading Events

« All Events

  • This event has passed.

ISO/IEC 20000 Auditor Bootcamp

April 5 @ 8:00 am April 7 @ 5:00 pm

ISO-IEC-20000 Auditor Bootcamp Logo
Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. Consider this interactive ISO/IEC 20000 Auditor Bootcamp consisting of a fast track ISO/IEC 20000 Foundation and ISO/IEC 20000 Auditor live online certification training course. Why? Looking for a rapid and solid understanding of the requirements of the ISO/IEC 20000-1:2018 standard for service management? As well as its intent? And become a certified Lead Auditor for ISO/IEC 20000? Then this course is for you. And what makes this instructor-led course stand out even more? First, you save $1,100 compared to when participating in both courses separately. Furthermore, this ISO/IEC 20000 Auditor Bootcamp certification course covers the skills and the techniques for auditors to apply. Something that comparable courses do not address. Get ready to prepare for an audit of the service management system, or SMS, of any organization. Or conduct such audit. As an internal auditor. A certification auditor. Or, simply as someone who is the lead on this. And make it go smoothly. RSVP, and let us know that you are interested. ISO/IEC 20000 Auditor Course

The live online ISO/IEC 20000 Auditor Bootcamp training course covers the following topics:

  • How to speak the language of service management?
  • Where does ISO/IEC 20000 fit in the service management landscape?
  • What is the context your organization operates within?
  • How to effectively provide leadership for an organization in the service industry?
  • What are the planning activities that an organization needs to undertake?
  • How do you best support your service management system?
  • What is all involved with operating your service management system?
  • How to measure your performance as an organization?
  • What does it take to continuously improve your services?
  • And, if you choose to become an ISO/IEC 20000 certified organization, what is the path to follow?
  • What are the definitions and the principles of service management?
  • How do I audit the service management system according to the guidance of ISO 19011 and ISO/IEC 17021?
  • What are the audit requirements of ISO/IEC 20000?
  • How do I audit the ISO/IEC 20000 processes, services, and the service management system?
  • What do I need to do to create an audit program? As well as an audit plan according to ISO 19011?
  • What are the interview techniques that I need to apply? In addition, what are the auditor competencies that I should possess?
  • Are there audit principles that I need to follow?
  • How do I prepare and conduct an ISO/IEC 20000 internal audit
  • What do I need to do to prepare for and execute an ISO/IEC 20000 (re-)certification audit? Additionally, what do I do for a surveillance audit?
  • Participate in practical assignments. And learn how to prepare for, and how to conduct an ISO/IEC 20000 certification audit
  • And practice the different interview techniques

What else do I need to know about the ISO/IEC 20000 Auditor Bootcamp training course?

Once confirmed, we share with you a link to make an online payment. The fees of this 3-day course are $1,990 per participant. This fee includes the exam fees of both exams. Also included are a softcopy of the course materials. Did you know that our ISO/IEC 20000 Auditor Bootcamp certification courses include a thorough preparation for both exams? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in. Pass for the exams and you receive the ISO/IEC 20000 Foundation and Auditor certificates of APMG International. These certificates are a global recognition of your SMS auditing knowledge. Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills. In conclusion, every ISO/IEC 20000 Auditor instructor of INTERPROM is accredited by APMG. Each possess the ISO/IEC 20000 Auditor certificate of APMG. Above all, since 2005, they all have led dozens of organizations towards ISO/IEC 20000 certification.

Who's coming?

0 people are attending ISO/IEC 20000 Auditor Bootcamp

BRM Coaching

Sometimes you just need that little nudge. A quick boost of confidence. Or a welcoming confirmation that you are on the right track. This is where your personal business relationship management coach comes in handy. Someone who gets you. A trusted advisor who has been in your shoes. We are helping dozens of BRMs like you already as you are reading this. Check it out and contact us. And see if our BRM coach is a good match for you.Learn More