The ISO/IEC 20000 Auditor course provides a solid understanding of the requirements of ISO/IEC 20000. Not to mention the intent of the requirements of this standard for service management. In addition, the course covers the skills that are required to prepare for an audit. As well as those that are needed to successfully audit the content of the standard. Particularly, for anyone who is involved with auditing for compliance with ISO/IEC 20000. Or is even seeking certification.
Curriculum of the ISO/IEC 20000 Auditor course:
- What are the definitions and the principles of service management?
- How do I audit the service management system according to ISO 19011? Similarly according to ISO/IEC 17021?
- What do I need to do to audit the ISO/IEC 20000 processes?
- How do I prepare an audit program? As well as an audit plan? All according to ISO 19011
- What are the interview techniques that I need to practice? And what are the other auditor competencies that I need to possess?
- How do I prepare for an internal audit for ISO/IEC 20000? And how do I conduct one?
- What are the preparations for an ISO/IEC 20000 certification audit? Moreover, how do I conduct such audit?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Participants are recommended to possess the ISO/IEC 20000 Foundation Certificate. This is not a requirement, however.
If you have auditing experience, but have had little exposure to service management, you are highly recommended taking the ISO/IEC 20000 Foundation course first.
Who is the target audience for this course?
- The target audience includes anyone who is responsible for auditing the ISO/IEC 20000 service management system and services. Furthermore, those who are responsible for preparing for such audit. Obviously, this includes internal and certification auditors. However, also management representatives, process owners, and process managers attend this course. Same for service owners and ISO/IEC 20000 program and project managers. Not to mention the management staff who works in a service providers industry.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Candidates can only take the examination after successfully completing the ISO/IEC 20000 Auditor certification training course conducted by an accredited training provider such as INTERPROM.
Also included in this course is a thorough exam preparation:
- INTERPROMās certification training courses include thorough exam preparations through sample exam questions. Along with individual and team assignments. As well as repetition of the course content. Not to mention the real world examples drawn from decades-long implementation experience of your instructor. All for a better understanding of the course materials.
- The Auditor exam has 40 multiple-choice questions. And you have 60 minutes to answer those. Answer 65% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 3-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
- 60-Day License for Self-Paced Online training (USD $250)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!