The ISO/IEC 20000 Foundation training course provides a solid understanding of the best practices for service management. This per the ISO/IEC 20000 standard. Does your organization provide services? And do you impress your customers? With your cutting edge, high quality and reliable services? No? Well, then this course is for you. Above all, this ISO standard, provides you with a to-do list. A list that turns the culture in your organization into a proactive one. One that is forward-thinking. And trustworthy. And, in addition, one that provides consistent levels of quality for your services.
Curriculum of the ISO/IEC 20000 Foundation Course:
- How to speak the language of service management?
- Where does ISO/IEC 20000 fit in the landscape of service management?
- What is the context that your organization operates within?
- How do you effectively provide leadership for an organization in the service industry?
- What are the planning activities for an organization that provides services needs to do?
- And how do you support your SMS in the best way?
- What is all that is involved with operating your SMS?
- How do you measure your performance as an organization that provides services?
- What do you do to continuously improve your services?
- And, do you seek ISO/IEC 20000 certification? As an organization? Then what is the path that you follow?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are no prerequisites for this course.
Who is the target audience for this course?
- The target audience includes individuals working in the service industry. And those, who play a role, or have an interest in learning the fundamentals of providing quality services. Or simply, those who want to learn about the management of services based on ISO/IEC 20000. Whether or not you intend to pursue certification as an organization.
- The ISO/IEC 20000 Foundation Certificate is a prerequisite for when you seek to become certified as an ISO/IEC 20000 Practitioner. Furthermore, the Foundation certificate is highly recommended when you aspire the ISO/IEC 20000 Auditor certification. Above all when you do not have a solid background in service management.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Also part of the class is a thorough exam preparation:
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the certification exam. It is held at the end of the training course. The exam has 40 multiple-choice questions. And you have 60-minutes to answer those. Answer 65% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
- 90-Day License for Online Self-Paced Training (USD $495)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!