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February 7 @ 8:00 am - February 11 @ 5:00 pm

ISO-IEC-20000 Leader Bootcamp Logo

Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. Consider this interactive ISO/IEC 20000 Leader Bootcamp consisting of a fast track ISO/IEC 20000 Foundation, ISO/IEC 20000 Practitioner, and ISO/IEC 20000 Auditor live online certification training course. Why? Looking for a rapid and solid understanding of the requirements of the ISO/IEC 20000-1:2018 standard for service management? As well as its intent? Become an Lead Implementer. And become a certified Lead Auditor for ISO/IEC 20000? Then this course is for you.

And what makes this instructor-led course stand out even more? First, you save $1,650 compared to when participating in all three courses separately. Furthermore, this ISO/IEC 20000 Leader Bootcamp certification course covers the skills and the techniques for implementers and for auditors to apply. Something that comparable courses do not address.

Get ready and prepare to implement and to audit the service management system, or SMS, of your organization. And make it go smoothly. RSVP, and let us know that you are interested.
ISO/IEC 20000 Auditor Course

The live online ISO/IEC 20000 Leader Bootcamp training course covers the following topics:


  • How to speak the language of service management?
  • Where does ISO/IEC 20000 fit in the service management landscape?
  • What is the context your organization operates within?
  • How to effectively provide leadership for an organization in the service industry?
  • What are the planning activities that an organization providing services needs to undertake?
  • How do you best support your service management system?
  • What is all involved with operating your service management system?
  • How to measure your performance as an organization providing services?
  • What does it take to continuously improve your services?
  • And, if you choose to become an ISO/IEC 20000 certified organization, what is the path to follow?


  • How to plan and to execute the project to implement the SMS?
  • What is involved with the implementation of the processes of ISO/IEC 20000-1? And how does the ISO/IEC 20000-2 standard help me with this?
  • How to best document the plans, the policies, the processes, the procedures, the approaches, and the agreements of ISO/IEC 20000-1?
  • What do I do to best assist and advise the organization to achieve ISO/IEC 20000-1 certification?
  • What do I need to know to understand, explain, and advise on issues about applicability? As well as the definition of the scope of the SMS?
  • How do I best explain the intent of the requirements of ISO/IEC 20000-1?
  • What are the steps to take to achieve certification? And what is involved with upholding certification in ISO/IEC 20000-1?
  • How do I determine that the organization is ready for an audit in ISO/IEC 20000-1?
  • Which technology and which tools do I recommend to support the SMS?
  • How do I conduct a gap analysis? And what does an improvement plan look like?


  • What are the definitions and the principles of service management?
  • How do I audit the service management system according to the guidance of ISO 19011 and ISO/IEC 17021
  • What are the audit requirements of ISO/IEC 20000?
  • How do I audit the ISO/IEC 20000 processes, services and service management system?
  • What do I need to do to create an audit program and audit plan according to ISO 19011?
  • What are the interview techniques that I need to apply? In addition, what are the auditor competencies that I should possess?
  • Are there audit principles that I need to follow?
  • How do I prepare and conduct an ISO/IEC 20000 internal audit
  • What do I need to do to prepare for and execute an ISO/IEC 20000 (re-)certification audit? Additionally, what do I do for a surveillance audit?
  • Participate in practical assignments. And learn how to prepare for, and how to conduct an ISO/IEC 20000 certification audit
  • And practice the different interview techniques

What else do I need to know about the ISO/IEC 20000 Leader Bootcamp training course?

Once confirmed, we share with you a link to make an online payment. The fees of this 5-day course are $3,135 per participant. This fee includes the exam fees of all three exams. Also included are a softcopy of the course materials.

Did you know that our ISO/IEC 20000 Leader Bootcamp certification courses include a thorough preparation for all three exams? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.

Pass for the exams and you receive the ISO/IEC 20000 Foundation, Practitioner, and Auditor certificates of APMG International. These certificates are a global recognition of your SMS implementation and auditing knowledge.

Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.

In conclusion, every ISO/IEC 20000 Leader instructor of INTERPROM is accredited by APMG. Each possess the ISO/IEC 20000 Practitioner and Auditor certificate of APMG. Above all, since 2005, they all have led dozens of organizations towards ISO/IEC 20000 certification.


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