The ISO/IEC 20000 Practitioner training course provides a solid understanding of how to apply the content and the requirements of the ISO/IEC 20000 standard. Furthermore, the course covers the skills that you need to successfully implement the best practices of the standard.
Curriculum of the ISO/IEC 20000 Practitioner course:
- What does the implementation project of the service management system look like?
- How do I implement process management?
- What are the ISO/IEC 20000 plans and policies that I need to implement? Similarly for the processes and the procedures. Not to mention the approaches and agreements?
- How do I assist and advise my organization? Particularly, when it comes to achieving of conformance to the requirement of ISO/IEC 20000-1. As well as how to become a certified organization?
- What do I do so people understand what applicability and scope definition is all about?
- How do I explain the intent of the ISO/IEC 20000-1 requirements? Better yet, what is the intent?
- What is needed to demonstrate on-going conformity to ISO/IEC 20000-1?
- How do I determine the readiness of the organization for ISO/IEC 20000 certification? And how do I conduct a readiness assessment?
- What are the tools and technology that is needed to support the implementation and improvement of the service management system?
- How do I perform a gap analysis to determine opportunities for improvement? And subsequently, how do I develop an implementation plan?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
You are required to possess the ISO/IEC 20000 Foundation Certificate or the ITIL v3 or ITIL 4 Foundation Certificate.
Who is the target audience for this course?
- The target audience includes everyone who is responsible for implementing or improving services. As well as those who manage or own services. In addition, staff who works for a service provider and consultants. As well as internal auditors and certification auditors. Even if your organization is not seeking ISO/IEC 20000 certification.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Candidates can only take the examination after successfully completing the ISO/IEC 20000 Practitioner certification training course conducted by an accredited training provider.
Also included is a thorough exam preparation:
- INTERPROM’s certification training courses include thorough exam preparations through sample exam questions. Along with individual and team assignments. Not to mention the repetition of course content, as well as real world examples drawn from decades-long implementation experience of your instructor. All for a better understanding of the course materials.
- The Practitioner exam has 80 multiple-choice and multiple-answer questions. And you have 180 minutes to answer those. Answer 50% or more correct, and you pass! APMG International administers it
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 3-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!