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March 8 @ 8:00 am - March 11 @ 5:00 pm

ISO-IEC-20000 Practitioner Bootcamp Logo

Express your interest. And RSVP below. No strings attached! Once we confirm the class, you receive a notification. Consider this interactive ISO/IEC 20000 Practitioner Bootcamp consisting of a fast track ISO/IEC 20000 Foundation and ISO/IEC 20000 Practitioner live online certification training course. Why? Looking for a rapid and solid understanding of the requirements of the ISO/IEC 20000-1:2018 standard for service management? As well as its intent? Then this course is for you.

And what makes this instructor-led course stand out even more? First, you save $500 compared to when participating in both courses separately. Furthermore, this ISO/IEC 20000 Practitioner Bootcamp certification course covers the skills and the techniques for practitioners to apply. Something that comparable courses do not address.

Get ready to establish and improve the service management system, or SMS, of your organization. Or measure its performance. As a process owner, a service owner, or simply as someone who is the lead on this. And make it go smoothly. RSVP, and let us know that you are interested.

ISO/IEC 20000 Auditor Course

The live online ISO/IEC 20000 Practitioner Bootcamp training course covers the following topics:

  • How to speak the language of service management?
  • Where does ISO/IEC 20000 fit in the service management landscape?
  • What is the context your organization operates within?
  • How to effectively provide leadership for an organization in the service industry?
  • What are the planning activities that an organization providing services needs to undertake?
  • How do you best support your service management system?
  • What is all involved with operating your service management system?
  • How to measure your performance as an organization providing services?
  • What does it take to continuously improve your services?
  • And, if you choose to become an ISO/IEC 20000 certified organization, what is the path to follow?
  • How to plan and to execute the project to implement the SMS?
  • What is involved with the implementation of the processes of ISO/IEC 20000-1? And how does the ISO/IEC 20000-2 standard help me with this?
  • How to best document the plans, the policies, the processes, the procedures, the approaches, and the agreements of ISO/IEC 20000-1?
  • What do I do to best assist and advise the organization to achieve ISO/IEC 20000-1 certification?
  • What do I need to know to understand, explain, and advise on issues about applicability? As well as the definition of the scope of the SMS?
  • How do I best explain the intent of the requirements of ISO/IEC 20000-1?
  • What are the steps to take to achieve certification? And what is involved with upholding certification in ISO/IEC 20000-1?
  • How do I determine that the organization is ready for an audit in ISO/IEC 20000-1?
  • Which technology and which tools do I recommend to support the SMS?
  • How do I conduct a gap analysis? And what does an improvement plan look like?

What else do I need to know about the ISO/IEC 20000 Practitioner Bootcamp training course?

Once confirmed, we share with you a link to make an online payment. The fees of this 4-day course are $2,390 per participant. This fee includes the exam fees of both exams. Foundation and Practitioner. Also included are a softcopy of the course materials.

Did you know that our ISO/IEC 20000 Practitioner Bootcamp certification courses include a thorough preparation for both exams? For instance, we include sample exam questions. As well as practical assignments. Besides that, there are numerous repeats of the content of the course that are built in.

Furthermore, you can expect real world examples. Those are all drawn from decades-long implementation experience of your instructor. All this, for a better understanding of the course materials. So, you leave with ready-to-apply information and skills.

BRM Coaching

Sometimes you just need that little nudge. A quick boost of confidence. Or a welcoming confirmation that you are on the right track. This is where your personal business relationship management coach comes in handy. Someone who gets you. A trusted advisor who has been in your shoes. We are helping dozens of BRMs like you already as you are reading this. Check it out and contact us. And see if our BRM coach is a good match for you.Learn More