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October 2019

VeriSM Essentials Live Online

October 16
Virtual Classroom United States
VeriSM Essentials

RSVP below! It's FREE and with no obligations! Course fees are due upon confirmation of the class. The VeriSM™ Essentials course provides a comprehensive foundation of service management for all new service management professionals, seeking to learn the basics of service management, involved in delivering value to customers through the development, delivery, operation and/or promotion of services. The course has proven to be beneficial for professionals at the very start of their service management career who need access to an…

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ISO/IEC 20000 Practitioner Live Online

October 16 @ 8:00 am - October 18 @ 5:00 pm
Virtual Classroom United States
ISO-IEC 20000 Practitioner

RSVP below. It's FREE and with no obligations! Course fees are due upon confirmation of the class. The ISO/IEC 20000 Practitioner training course is designed to provide a solid understanding of the content and the requirements of the ISO/IEC 20000 standard for service management. Furthermore, the course teaches the skills and techniques that are required to successfully apply and implement the practical content of the standard. The ISO/IEC 20000 Practitioner training course for anyone involved with implementing service management or…

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Designing and Implementing a Service Workshop Live Online

October 16 @ 8:00 am - October 17 @ 5:00 pm
Virtual Classroom United States
Designing and Implementing a Service

RSVP below. It's FREE and with no obligations! Workshop fees are due upon confirmation of the workshop. The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Designing and Implementing a Service Workshop is the perfect answer to the question “How do I successfully introduce and improve services and service levels?”. Successful participants will receive the INTERPROM's Designing and Implementing…

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Becoming a Service-Focused Organization Workshop Live Online

October 16 @ 8:00 am - October 17 @ 5:00 pm
Virtual Classroom United States
Becoming a Service-Focused Organization

RSVP below. It's FREE and with no obligations! Workshop fees are due upon confirmation of the workshop. The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Becoming a Service-Focused Organization Workshop is the perfect answer to the question “How do I successfully change the culture in my organization to a service mindset?”. Successful participants will receive the INTERPROM's Becoming…

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Implementing an SMS or an SVS Workshop Live Online

October 16 @ 8:00 am - October 17 @ 5:00 pm
Virtual Classroom United States
Implementing an SMS or an SVS

RSVP below. It's FREE and with no obligations! Workshop fees are due upon confirmation of the workshop. The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Implementing an SMS or an SVS workshop is the perfect answer to the question “How do I successfully plan, implement, maintain and improve my Service Management System (SMS) per ISO/IEC 20000 or Service…

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ISO/IEC 20000 Foundation Live Online

October 17 @ 7:30 am - October 18 @ 4:30 pm
Virtual Classroom United States
ISO-IEC 20000 Foundation

This Course Has Been Confirmed! The syllabus of the ISO/IEC 20000 Foundation live online certification training course is designed to provide in-depth knowledge of what a service management system is. Learn all about the minimum requirements that organizations providing services should aspire to, within the context of ISO/IEC 20000 and experience noticeable improvements in customer satisfaction. Show credibility, by passing for the one-hour multiple choice certification exam. It will test your capability to “recognize” and “understand” the ISO/IEC 20000 concepts…

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ITIL 4 Foundation

October 17 @ 8:00 am - October 18 @ 5:00 pm
Virtual Classroom United States
ITIL Foundation

RSVP below! It's FREE and with no obligations! Course fees are due upon confirmation of the class. ITIL 4 Foundation offers students a general awareness of the key elements, concepts and terminology used in ITIL 4. ITIL 4 Foundation is aimed at entry level IT professionals, those who need a basic understanding of ITIL. The purpose of ITIL 4 Foundation is to introduce attendees to modern IT-enabled service management. The 1-hour certification exam will assess whether the candidate can demonstrate…

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Migrating to ISO/IEC 20000-1:2018 Workshop Live Online

October 18 @ 8:00 am - 5:00 pm
Virtual Classroom United States
Migrating to ISO IEC 20000 2018 Workshop

RSVP below. It's FREE and with no obligations! Workshop fees are due upon confirmation of the workshop. The topics of the highly interactive one-day hands-on workshop are aimed at you and your service management team in your efforts to migrate from the 2011 to 2018 edition of the ISO/IEC 20000-1 standard. The Migrating to ISO/IEC 20000-1:2018 workshop is the perfect answer to the question “How do I successfully plan and implement my new Service Management System per ISO/IEC 20000-1:2018”. Successful…

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BRMP: What is involved? – Webinar

October 18 @ 9:00 am - 9:30 am
Virtual Classroom United States
BRMP - What is Involved

RSVP below. This 30-minute "BRMP: What is involved" webinar is FREE. This "BRMP: What is involved" webinar is about the BRMP certification training course and explains: - What are the minimum requirements to attend a Business Relationship Manager (BRM) Professional (BRMP) class? - What is the value of attending a BRMP class and what competencies and skills will I learn? - Who is the BRMP class meant for and how difficult is the BRMP certification exam? - How long is…

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BRMs Need an Office Too! – Webinar

October 18 @ 1:00 pm - 2:00 pm
Virtual Classroom United States
BRMs Need an Office Too

RSVP below. This 60-minute "BRMs Need an Office Too" webinar is FREE. This "BRMs Need an Office Too" webinar is about building and running a Business Relationship Management Office (BRMO) and explains: - What is the value of having a BRMO? - How to prepare for the implementation of a BRMO? - What are the steps to successfully building and running a BRMO? - Where do I go from here? Just like project managers have a PMO and service managers…

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Free ISO/IEC 20000 White Paper

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More