Find answers here to the most frequently asked questions (FAQs) about the FitSM Expert training course. If you did not find your answer, you can always chat with us, or contact us.
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The duration of the course is 2 days.
Yes! The course is concluded with a 75-minute multiple choice exam. The exam has 40 questions. Answer 30 questions or more correctly, and you are FitSM Expert certified.
Yes, the exam fees, as well as a thorough exam preparation is included in the course fees.
The exam is scheduled on the last day, at the end of the class.
This is only possible at an additional charge for administration and proctor fees.
However, we highly recommend taking the exam at the end of the FitSM Expert training class. Over the years, we have learned that the pass rate percentages are lower when postponing the exam.
The class starts at 8:00am. And finishes at 5:00pm, Arizona time. However, we accommodate our students’ time zone as much as we can.
Yes. You do need to possess the FitSM Foundation certificate.
And, you do need to possess the FitSM Advanced Service Operation and Control certificate.
Plus, you do need to possess the FitSM Advanced Service Planning and Delivery certificate.
Please click here to find the complete course curriculum.
Our instructor is accredited by APMG International. He possesses decades of real-world service management experience and expertise. Starting in the late 80s. And he consulted in service management for 100s of organizations around the globe. Furthermore, he has certified 1000s of individuals in ITIL, ISO/IEC 20000, COBIT, etc. Obviously, there are only a few trainers globally with these credentials. Therefore, this is what sets us apart from other training firms in the industry.
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