The FitSM Expert Bridge course provides implementation guidance for seasoned ITSM professionals. Are you ITIL Expert certified? Or do you happen to be ISO/IEC 20000 Consultant/Manager, or Associate, or (Lead) Auditor certified?
Furthermore, do you also possess a high-level of familiarity with IT service management (ITSM)? As well as practical experience with implementing ITSM? And/or have experience with maintaining a service management system (SMS)? Then you qualify for this 2-day fast-track certification course.
Curriculum of the FitSM Expert Bridge Course:
- Spend three hours on the Self-study workbook: Preparing for the FitSM Advanced & Expert “Bridge” training. What are the responsibilities for top management? And how do I best adopt them?
- How do I manage documentation and what is documentation control?
- What is the P-D-C-A principle for continual improvement? And how do I apply it?
- What are the characteristics of the 14 FitSM processes? And what are the practical implementation aspects for each?
- How does the organizational context impact the service management system?
- Which leadership and governance aspects do I need to practice to successfully lead a FitSM program?
- How do I best plan and implement service management?
- How do I monitor, review, and improve service management?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are prerequisites for this course.
To attend the FitSM Expert Bridge course, you need to possess one of the following certificates:
- ITIL Expert
- Or any of the following ISO/IEC 20000 certificates: Consultant/Manager, or Associate, or (Lead) Auditor
You also need to possess a high-level of familiarity with IT service management (ITSM). As well as practical experience with implementing ITSM. And/or have experience with maintaining a service management system (SMS).
Furthermore, you need to complete the self-study workbook prior to attending this course.
Who is the target audience for this FitSM Expert Bridge course?
- Any ITSM professional who qualifies. Particularly, when you lead a service management program
- All qualifying process owners and services owners. Particularly, those who are looking for a lean approach to adopt IT service management. And one that is more focused
- All qualifying IT Directors and IT Managers. Moreover, those who are accountable for a more effective execution of the service management program
While not required, complementary to the course are the following FitSM materials. You can download them at no charge at:
- All FitSM Core Standards
- The FitSM Maturity and Capability Assessment Tool
- And the FitSM Templates, Samples and Guides
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Are the certification exams part of the class? Yes!
Also part of this course are thorough exam preparations:
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. It is what makes us stand out. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the:
- FitSM Advanced Bridge exam (60 minutes)
- FitSM Expert certification exam (75 minutes).
- Both are held at the end of the training course.
- The FitSM Advanced Bridge exam has 30 multiple-choice questions. And you have 60 minutes to answer those. Answer 70% or more correct, and you pass! APMG International administers it.
- The FitSM Expert exam has 40 multiple-choice questions. And you have 75 minutes to answer those. Answer 75% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!