The FitSM® Foundation course provides a solid foundation for all IT professionals who are involved in providing IT services. The course addresses the basic IT service management concepts and terms. As well as the purpose and the structure of the FitSM standards, and the process framework underlying FitSM. Above all, you learn the requirements as defined in FitSM-1. Furthermore, the course explains how to benefit from this lean, open source, IT service management standard.
Curriculum of the FitSM Foundation Course:
- What is IT service management?
- How do IT service management terms and concepts evolve our language?
- What is the FitSM standards family? And what are the implementation aids that come with the standard?
- How does IT service management provide my organization with better services?
- What are the 14 IT service management processes of the FitSM standard?
- How do I best benefit from the standard? Are there any risks involved with adopting its best practices? And what are the challenges that I can expect when implementing IT service management?
- To what extent do standards and frameworks such as ISO/IEC 20000, COBIT and ITIL relate to FitSM?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are no prerequisites for this course.
Who is the target audience for this FitSM Foundation course?
- Service management professionals
- IT service management professionals
- Anyone who works with products and services who is looking for ways to improve service quality to succeed in today’s world of digital services
- Process owners and services owners – who are looking for a lean and more focused IT service management adoption approach
- Graduates and undergraduates – who will be joining organizations and who need to understand the principles of IT service management
- IT Executives – who are accountable for effective service delivery
Complementary to the course, but not mandatory or required, are the following FitSM documents that you can download at no charge at:
- All FitSM Core Standards
- The FitSM Maturity and Capability Assessment Tool
- And the FitSM Templates, Samples and Guides
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Also included is a thorough exam preparation:
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the certification exam. It is held at the end of the training course. The exam has 20 multiple-choice questions. And you have 30-minutes to answer those. Answer 65% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 1-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!