INTERPROM follows an implementation workshop approach during the adoption phase of industry best practices. These highly interactive and engaging workshops have served all our customers well in ensuring the success of the organizational and individual transformation experiences when maturing the organization and elevating its performance. Our implementation workshops are designed to help with the implementation of IT Management frameworks and standards such as ITIL, COBIT, ISO/IEC 20000, ISO/IEC 27001, BRMiBOK®, ISO 22301 and ISO 31000.
Examples of popular implementation workshops that we conduct onsite or online are:
- Strategic Partnering Approach (SPA) workshop
- Policy, plan, and process design workshops
- Setting up a Service Management Office (SMO)
- Improving an ineffective and/or inefficient process
- Designing a service-oriented organization
- Defining a services, a service catalog and a service level agreement (SLA)
- Implementing a Configuration Management Database (CMDB)
- Determining service and process roles and responsibilities
- Defining management goals, objectives, and value propositions
- Building a business case and determining the return on investment
- Identifying quick wins and designing implementation roadmaps and plans
- Determining CSFs, KPIs, metrics and measurements for services and processes
