Audits are never "fun". But there are ways to make an audit go pleasant. For all Read More

Elevating Business Performance
Audits are never "fun". But there are ways to make an audit go pleasant. For all Read More
The four dimensions of ITIL 4 represent four perspectives or focus areas. Those Read More
Have you achieved the benefits that you anticipated when you started your Read More
The winds have changed in “the World of ITIL®”. ITIL 4 is much more “People” Read More
NEXT GENERATION SERVICE MANAGEMENT SYSTEM Introduction The international Read More
On March 22nd, 2018, I had the pleasure to present on behalf of APMG Read More
And that was it. You just finished the exit interview with your best process Read More
Anyone somewhat knowledgeable in IT Service Management (ITSM) is familiar with Read More
What are surveys actually measuring; customer or user satisfaction? Surveying Read More
Too often we hear that leadership doesn’t get Service Management. They have Read More
Decades ago I worked for Philips Telecommunications. I remember very well when Read More
As with everything that is new and inspiring, the best practices comprised in Read More
InterProm USA Corporation
10645 N Tatum Blvd., Ste. 200-630
Phoenix, AZ 85028
Phone: (+1)480.699.9642