The ITIL Intermediate Capability Release, Control & Validation (RCV) course is designed to apply the practices in the respective processes of the service management lifecycle. This course covers the Change Management process, the Release and Deployment Management process, the Service Validation and Testing process, the Evaluation process, the Knowledge Management process, the Request Fulfillment process and the Service Asset and Configuration Management process.
Curriculum
- For each RCV process, the purpose, goal, objectives, scope, value, policies, principles and basic concepts, activities, methods, techniques, triggers, inputs, outputs, interfaces, metrics, challenges, critical success factors and risks
- RCV roles and responsibilities
- RCV technology and implementation considerations
- Practical implementation assignments
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Prerequisites
- The target audience includes individuals responsible for implementing or improving processes and the management of process according to ITIL. This includes staff working in the service management industry, consultants, and managers.
- The ITIL Intermediate Capability Release, Control & Validation Certificate is a prerequisite for the Expert and Master qualifications within the qualification scheme.
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Exam Preparation
- INTERPROM’s certification training courses include thorough exam preparations through sample exam questions, individual and team assignments, and repetition of course content, as well as real world examples drawn from decades-long implementation experience of your instructor for a better understanding of the course materials.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Course Fees
- 4-day Classroom training (USD $1,995)
- 4-day Live Online training (USD $1,695)
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Upcoming Classes
