Since the early 90s, we provide ITIL consulting services. It was in the late 80s, that the IT industry, and in particular the IT Service Management (ITSM) industry, started benefiting from the Information Technology Infrastructure Library (ITIL). This popular set of books with 1000s of best practices, describes in great detail the best practices to stand up a service value system (SVS). This system is supported by 34 practices.
Through our well-known ITIL consulting services, we have helped 100s of organizations and companies of all sizes around the globe with applying and adopting these ITIL best practices.
Assessment

What can you expect from our ITIL assessment service?
- The assessment takes into account every aspect that is needed for a successful adoption of ITIL best practices. What does this mean? Well, besides the usual service and process aspects, we also assess your organizational aspects. As well as your technology aspects. So expect that we also pay attention to your level of organizational readiness. Obviously, you will go through an organizational change. Also expect that we look at your tools and technology. And determine if they help you. Or hurt you.
- Not only does the assessment report cover the identified strengths, weaknesses, and opportunities, it also describes a recommended implementation roadmap. Complete with activities, deliverables and responsibilities
- The assessment is conducted by an ITIL 4 Managing Professional certified consultant. Someone with decades of real-world experience of implementing service management
Interested in our ITIL consulting service? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Implementation

What can you expect from our ITIL implementation service?
- The implementation workshops will be conducted by a certified consultant with decades of hands-on ITIL adoption experience
- The implementation roadmap takes into account every aspect to ensure a successful implementation; besides service and process aspects, also organizational and technology aspects are addressed
- The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements and so on, that meets your needs and fits your organization
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Coaching

What can you expect from our ITIL coaching service?
- Your personal ITIL coach, is only an email, phone call, or text message away. A lot of the ITIL implementation work can be done remotely. And only when necessary, your ITIL coach is physically onsite at your premises
- The depth and breadth that your ITIL coach offers, provides you with answers to every ITIL question that you may have. Same for ITIL-related request that you want to be fulfilled
- Not to mention that everyone on your team has access to readily available real-world experience and expertise. Your ITIL coach, is almost like your designated “ITIL service desk”. One that is helping you the way that you prefer to
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Interim and Project Management

What can you expect from our interim and project management service?
- INTERPROM’s interim managers, temporarily fill your open ITIL positions. Whether you are looking for a process owner, for a service owner, or for a program manager. Or for a process architect, for the chairperson of your service management office (SMO), or for a business relationship manager
- Our interim managers and project managers have led organizations and numerous transformations. Each will be comfortable taking on a role that may be new to your organization. And each would be glad to serve as a role model
- Our certified ITIL project and program managers help managing all facets of an ITIL implementation program. Not only with the people-aspects of such program, but also with elements such as organizational change, technology, third parties, etc.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!