ITIL Consulting & Assessments

Since the early 90s, we provide ITIL consulting services. It was in the late 80s, that the IT industry, and in particular the IT Service Management (ITSM) industry, started benefiting from the Information Technology Infrastructure Library (ITIL). This popular set of books with 1000s of best practices, describes in great detail the best practices to stand up a service value system (SVS). This system is supported by 34 practices.

Through our well-known ITIL consulting services, we have helped 100s of organizations and companies of all sizes around the globe with applying and adopting these ITIL best practices.

Assessment

An ITIL assessment is a common first step in your efforts of adopting the ITIL best practices. It is also referred to as an ITIL gap analysis. This high-in-demand ITIL consulting service results in a prioritized list of actions for your next iteration of process and service improvements. Allow us to get you on the right track (again).

What can you expect from our ITIL assessment service?

• The assessment takes into account every aspect that is needed for a successful adoption of ITIL best practices. What does this mean? Well, besides the usual service and process aspects, we also assess your organizational aspects. As well as your technology aspects. So expect that we also pay attention to your level of organizational readiness. Obviously, you will go through an organizational change. Also expect that we look at your tools and technology. And determine if they help you. Or hurt you.
• Not only does the assessment report cover the identified strengths, weaknesses, and opportunities, it also describes a recommended implementation roadmap. Complete with activities, deliverables and responsibilities
• The assessment is conducted by an ITIL 4 Managing Professional certified consultant. Someone with decades of real-world experience of implementing service management

Interested in our ITIL consulting service? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Implementation

Implementing the ITIL SVS is a team effort. We complement your team. And we can lead your team. Whichever preference you have. Helping organizations like yours with embracing the best practices of ITIL is what we do. Allow us to be on your team. And we will get your organization to the next level that you are seeking.

What can you expect from our ITIL implementation service?

• The implementation workshops will be conducted by a certified consultant with decades of hands-on ITIL adoption experience
• The implementation roadmap takes into account every aspect to ensure a successful implementation; besides service and process aspects, also organizational and technology aspects are addressed
• The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements and so on, that meets your needs and fits your organization

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Coaching

Adopting ITIL best practices can sometimes last longer than a year. So why would you lock your organization into a long-term contract with a consulting firm that you are not familiar with? Even more when, all you need is a few moments of an experienced ITIL consultant. This is where our ITIL coach comes into play.

What can you expect from our ITIL coaching service?

• Your personal ITIL coach, is only an email, phone call, or text message away. A lot of the ITIL implementation work can be done remotely. And only when necessary, your ITIL coach is physically onsite at your premises
• The depth and breadth that your ITIL coach offers, provides you with answers to every ITIL question that you may have. Same for ITIL-related request that you want to be fulfilled
• Not to mention that everyone on your team has access to readily available real-world experience and expertise. Your ITIL coach, is almost like your designated “ITIL service desk”. One that is helping you the way that you prefer to

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

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Interim and Project Management

ITIL adoptions often come with introducing new management roles and responsibilities in your organization. Think of a service portfolio manager. Or an ITIL program manager. Your current staff members may have difficulties taking on these new roles. You wish they could learn from an interim manager who can lead by example.

What can you expect from our interim and project management service?

• INTERPROM’s interim managers, temporarily fill your open ITIL positions. Whether you are looking for a process owner, for a service owner, or for a program manager. Or for a process architect, for the chairperson of your service management office (SMO), or for a business relationship manager
• Our interim managers and project managers have led organizations and numerous transformations. Each will be comfortable taking on a role that may be new to your organization. And each would be glad to serve as a role model
• Our certified ITIL project and program managers help managing all facets of an ITIL implementation program. Not only with the people-aspects of such program, but also with elements such as organizational change, technology, third parties, etc.

Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!

Learn More about Interim and Project Management