Since the late 80s, the IT industry, and in particular the IT Service Management industry has benefited from the Information Technology Infrastructure Library (ITIL). This popular set of books with 1000s of best practices, describes in great detail the IT processes that play a key role in the each step of the lifecycle of an IT service.
INTERPROM has been providing ITIL consulting services since the early 90s. We have helped 100s of organizations and companies of all sizes with applying and adopting the ITIL best practices.
Assessment
What can you expect from an ITIL assessment by INTERPROM?
- The assessment will be conducted by a certified consultant with decades of hands-on ITIL implementation experience
- The assessment takes into account every aspect to ensure a successful implementation; besides service and process aspects, also organizational and technology aspects are assessed
- The assessment report includes not only the identified strengths, weaknesses, and opportunities it also describes a recommended implementation roadmap with activities, deliverables and responsibilities
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Implementation
- The implementation workshops will be conducted by a certified consultant with decades of hands-on ITIL adoption experience
- The implementation roadmap takes into account every aspect to ensure a successful implementation; besides service and process aspects, also organizational and technology aspects are addressed
- The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements and so on, that meets your needs and fits your organization
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Coaching
- Your ITIL coach is only an email, phone call, or text away; a lot of ITIL implementation work can be done remotely and only when necessary, your ITIL coach is physically onsite at your premises
- The depth and breadth that your ITIL coach offers, allows for nearly every ITIL question you have to be answered, or ITIL-related request to be fulfilled
- Not to mention that everyone on your team has access to readily available real-world experience and expertise; your ITIL coach is almost like your dedicated “ITIL helpdesk” that is helping you the way you prefer to
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Interim and Project Management
- INTERPROM’s interim managers, temporarily fill your open ITIL positions, whether you are looking for a process owner, a service owner, a program manager, the chairperson of a CAB, or a business relationship manager, etc.
- Our interim managers and project managers have led IT organizations and numerous transformations; each will be comfortable taking on a role that may be new to your organization, and each would be glad to serve as a role model
- Our certified ITIL project managers help managing all facets of an ITIL adoption program; not only the people-aspects of such program, but also elements such as organizational change, technology, third parties, etc.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
