Is migrating to ISO/IEC 20000-1:2018 one of your priorities? And do any of these scenarios, sound familiar to you?
- Congratulations! Your organization is ISO/IEC 20000-1:2011 certified. Your leadership has chosen to uphold certification. And now, all eyes are on you to migrate to the 2018 edition of the standard. You possess a copy of the new standard. And, after carefully reading it, you have noticed that, at times, the differences are significant. So where do you begin? And successfully lead and guide this transition process? And what are the steps involved?
- You are responsible to ensure that your organization remains ISO/IEC 20000 compliant. And, above all, that it passes the upcoming re-certification audit. You did start the migration efforts. Even though you feel confident, you just want to make sure that you are not overlooking something. So far so good. However, you could use some hands-on guidance here and there. To make sure that you are on the right track. You have little or no budget to hire a coach or a consultant. So, what are your options?
- The last time your organization migrated to a newer version of a standard, it was a rocky road. You did learn a few lessons. However, this time, you want to start off right. And then stay the course. How do verify that you are going down the right path? And, that you are doing it right this time? Particularly, after reviewing the new standard, you are left with many questions. So, what are the right steps to take?
Without a doubt, there are more examples of challenges that come with a migration to ISO/IEC 20000-1:2018. For instance, think of the new processes and the new concepts. Most certainly, you have your own.
What to Expect?
Expect to build your own migration plan. In just one day. All under the expert guidance of your experienced workshop facilitator. The plan is tailored to your specific needs. For every step of your transition. It includes checklists and templates in support of migrating to ISO/IEC 20000-1:2018.
- How are the new requirements mapped to the 2011 edition of ISO/IEC 20000-1?
- What are the required documents of the 2018 edition of ISO/IEC 20000?
- What are the required process interfaces? And what are the implied process interfaces?
- How do I interpret the new requirements? What is the intent of these new requirements? Not to mention, what are the expectations of the certification auditor?
- What are the requirements that have been retired? And which have been reworded?
- What do I include in a training plan for my peers?
- What is the timeline for each step of the migration plan?
- Are there new expectations that involve commitment from top management?
- How do I interpret the requirements for the management of risks and opportunities to services? Above all, how do I meet those?
- What does the standard mean with words like purpose, issues and opportunities?
These are just a few of the questions that your workshop facilitator will address. Someone who possesses decades-long of practical experience with leading organizations towards ISO/IEC 20000-1 compliance and certification.
What Else Is Included in the Migrating to ISO/IEC 20000-1:2018 Workshop?
The Migrating to ISO/IEC 20000-1:2018 workshop includes one (1) hour of online individual coaching after the session. This represents a $250 value. This offer is valid for 30 days after the completion of the workshop.
Our service management workshop facilitators are ISO/IEC 20000 Master-certified, ISO/IEC 20000 Auditor, ITIL 4 Managing Professional-certified, and FitSM Advanced-certified. They all coach, consultant, and audit in ISO/IEC 20000 since 2005. Each draw from decades-long of service management implementation experience.