|Certified Service Management Service Owner|
Why is Service Management Important?
The answer is clear: “It costs 5-7 times more to create a new customer, than to retain a loyal customer.”
A lot of organizations focus on the old notion that it costs 5-7x more to get a new customer, but in doing so, they lose focus on what really matters—connecting with customers and delivering (service) value – now and in the future. The most successful organizations find a balance between the two costs.
The infographic of Signalmind says it all. A 10% increase in customer retention can yield a 30% increase in value of a company. And repeat customers spend on average 33% more than new customers. Obviously, quality services delivering service value contributes to retaining customers.
Effective and efficient service management throughout an entire organization continuously increases the quality and the value of your services.
What is Service Management?
Service management is a practice designed to improve an organization’s (customer service) processes. It is a systematic approach that tailors the customer experience, needs, and expectations from the moment the customer contacts the organization until the customer is satisfied with the transaction. Parts of the customer experience can include shopping, billing, and troubleshooting. One of the most important parts of service management is avoiding service errors or mistakes.
Why INTERPROM As Your Educator?
Without a doubt, our Certified Process Owner and Service Owner certification training courses benefits you in many ways. Not only to help you and your organization for the betterment of managing your service management processes and services. But also because so many industry best practice frameworks and standards depend on you establishing the role of the process owner and service owner successfully.
Why would you have us educate you on this important topic? Because it is our prized and knowledgeable educators who make us who we are. They possess and share their decades-long of hands-on service management experience. And that is during every class that they teach. You definitely want to be the beneficiary of this. As a result, this makes INTERPROM a top pick for all your process owner and service owner certification training needs.
Students from around the globe have attended our service management role-based courses.
In addition, all our instructors have led dozens of organizations towards ISO certification. For instance, ISO/IEC 20000, ISO 22301, and ISO/IEC 27001. They are accredited service management trainers by APMG International. For ISO/IEC 20000 training. As well as for FitSM training. Therefore, you can be assured that the training you are being provided with is of quality. Above all, it is rich in real-world service management content. In other words, it is backed by the promise of our instructor’s experience.
INTERPROM has led the ITIL certification training market since the mid-90s. And the ISO/IEC 20000 certification training market since 2006. With our Certified Service Management Process Owner and Service Owner certification training courses offered, we continue to be a leader in the service management certification training industry. Want to know why?
It’s our educators with decades-long service management experience who make us who we are. They share this practical experience during each of the service management process owner and service owner certification training courses we offer on service management. Making INTERPROM a top pick for all of your service management training needs. All of our instructors are ITIL Service Manager, ITIL v3 Expert, ITIL 4 Managing Professional, ISO/IEC 20000 Master and Auditor certified. As well as FitSM Expert and VeriSM certified. So you can be assured that the training you are being provided is quality, knowledgeable, and backed by the promise of our instructor’s experience.
For the certified process owner and service owner courses listed above, click on “Learn More” for the course curriculum, and the course prerequisites. You also find the intended audience and the exam preparation. As well as the delivery formats and the course fees.