Find answers here to the most frequently asked questions about the Certified Service Management Service Owner – CSMSO training course. If you did not find your answer, you can always chat with us, or contact us.
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The duration of the course is 2 days.
Yes! The course is concluded with a 60-minute multiple choice exam. The exam has 20 questions. Answer 13 questions or more correctly, and you are a Certified Service Management Service Owner (CSMSO).
Yes, the exam fees, as well as a thorough exam preparation is included in the course fees.
The exam is scheduled on the last day and during the last hour of the class.
This is only possible at an additional charge for administration and proctor fees.
We highly recommend taking the exam at the end of the Certified Service Owner – CSMSO training class. Over the years, we have learned that the pass rate percentages are lower when postponing the exam.
The class starts at 8:00am. And finishes at 5:00pm, Arizona time. However, we accommodate our students’ time zone as much as we can.
Please click here to find the complete course curriculum.
Our instructor is accredited by APMG International. He possesses decades of real-world service management experience and expertise. Starting in the late 80s. He consulted in service management for 100s of organizations around the globe. Furthermore, he has certified 1000s of individuals in ITIL, ISO/IEC 20000, FitSM, COBIT, etc. Not to mention, that he has led dozens of organizations towards achieving ISO/IEC 20000 certification and is a certified ISO/IEC 20000 auditor. There are only a few trainers globally with these credentials. This is what sets us apart from other training firms in the industry.
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