Transition Guide to ISO/IEC 20000-1:2018

After purchasing a license for this online guide (course), you can access the guide at My Account.

The online ISO/IEC 20000-1:2018 Transition Guide has been developed to provide guidance for ISO/IEC 20000-1:2011 certified, or compliant, organizations to smoothly migrate to the new edition of the standard. The online guide consists of 9 chapters, or lessons, and over 60 topics.

The contents of the online Transition Guide to ISO/IEC 20000-1:2018 is as follows:

1. Introduction to this Guide
2. Introduction to ISO/IEC 20000-1:2018
• What is New by the Numbers?
• Introducing the New Terminology
• The New Service Management System
• High-level Cross-reference of Both Standards
3. Cross-referencing the Clauses of Both Standards
• Each Clause of the 2011 Edition is Related to a Corresponding 2018 Clause
4. Required Documents and Roles
• An Extensive List of Required Documents, Policies, Plans, Processes, Procedure, Approaches, Programs and Roles is provided
5. Required Interfaces
• For each Process a List of Required and Implied Interfaces is Listed
6. Matching the New to the Old Requirements
• Each Requirement of the 2018 Edition is, where possible, Matched to a 2011 Requirement
7. Discontinued Requirements
• A List of Requirements of the 2011 Edition that are Obsolete
8. Process Activities Comparison
• All the Required Process Activities of Both Standards are Compared with Each Other
9. Migrating to the New Standard
• The Transition Timeline
• The Five Transition Steps
• Identifying Organizational Gaps
• A Downloadable Spreadsheet with the New and Changed Requirements
• The Transition Plan
• The Transition Training and Awareness Plan

Your license to the guide is valid for 4 months.