The Certified ISO/IEC 20000 Service Management Service Owner (CISMSO) increases the knowledge, the skills, and the expertise of ISO/IEC 20000 service management service owners. This course is to best prepare you. For your role and your responsibilities. You gain a wealth of hands-on experience. As well as practical knowledge. This highly interactive course is filled with practical assignments. Above all, you can immediately apply the results of this course.
Curriculum
Curriculum of the Certified ISO/IEC 20000 Service Management Service Owner – CISMSO course:
- How to perform a service maturity assessment? As well as a gap analysis that is based on ISO/IEC 20000 requirements?
- What is the best way to align an ISO/IEC 20000 service with business objectives? As well as with service management objectives?
- How do I design and implement an ISO/IEC 20000 service. One that is compliant with ISO/IEC 20000? And how do I continuously improve it?
- What is the best way to integrate my service?
- How do I interpret the service requirements of the standard?
- What is the best way to show return on investment on service improvements? Will there be sample service documents for me the take with me? As well as templates that I can use? Yes!
- What are examples of practical assignments that I will participate in? For instance, how to assess a service? How to create a service model and a service catalog? And how the develop a service level agreement and an operational level agreement? How do I measure the maturity of a service? As well as, how do I measure the quality of a service?
- How do I prepare for an internal audit? Or for a certification audit?
Are you interested? Then, follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Prerequisites
There are prerequisites for this course.
Students are required to possess the ISO/IEC 20000 Foundation Certificate.- Anyone who works for an organization that is ISO/IEC 20000 certified. Or that is seeking ISO/IEC 20000 certification. This includes ISO/IEC 20000 service owners and service managers. As well as business service owners and managers, business and customer relationship managers. Furthermore, this course is for customer satisfaction managers or customer care managers. And finally, it is for vendor and sourcing managers and continual service improvement managers.
Are you interested? Then, follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Exam Preparation
Is the certification exam part of the class? Yes!
Candidates can only take the examination after successfully completing the Certified ISO/IEC 20000 Service Management Service Owner (CISMSO) certification training course conducted by INTERPROM.- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the certification exam. It is held at the end of the training course. The exam has 20 multiple-choice questions. And you have 60-minutes to answer those. Answer 65% or more correct, and you pass!
Are you interested? Then, follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course Fees
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Are you interested? Then, follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Upcoming Classes
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