The use of technology is not mandated in ISO/IEC 20000. In the introduction of Read More
Audit Activities and Roles
Audit Preparations by the Service Provider The service provider plans and Read More
7 Steps to (Upholding) Certification
The (upholding) certification process is made up of seven Read More
Audit Evidence and Outcomes
Audit Evidence In ISO/IEC 20000-1, the main audit evidence is in the form of Read More
Audit Types
Internal Audits A program of internal audits shall be planned. It needs to Read More
Scope of Certification
Scope Considerations When scoping an ISO/IEC 20000-1 certification Read More
Control of Parties
Certification ISO/IEC 20000-1 is a management system standard. Read More
Clause 10.2: Continual Improvement
The organization continually improves the suitability, adequacy, and Read More
Clause 10.1: Nonconformity and Corrective Action
The organization evaluates and takes action to correct a non‐conformity in the Read More
Clause 10: Contents
Clause 10, Improvement, consists of the following clauses: 10.1 Nonconformity Read More
Clause 9.4: Service Reporting
Service reporting produces agreed, timely, understandable, and accurate reports Read More
Clause 9.3: Management Review
Top management reviews the SMS and the services at planned intervals. This is Read More
Clause 9.2: Internal Audit
The organization conducts internal audits to provide a conformity assessment of Read More
Clause 9.1: Monitoring, Measurement, Analysis, and Evaluation
The organization monitors, measures, and evaluates service management Read More
Clause 9: Contents
Clause 9, Performance evaluation, consists of the following clauses: 9.1 Read More
Clause 8.7.3: Information Security Management
The organization defines, implements, reviews, and maintains an organizationally Read More
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