The organization defines, agrees, records, and manages levels of Read More
Clause 8.3.2: Business Relationship Management
The organization identifies and documents customers, users, and other interested Read More
Clause 8.3.1: General
Relationship and agreement involves activities to manage the organization's Read More
Clause 8.3: Contents
Clause 8.3, Relationship and agreement, consists of the following Read More
Clause 8.2.6: Configuration Management
The organization identifies, controls, records, tracks, reports, and verifies Read More
Clause 8.2.5: Asset Management
The organization defines the assets used to deliver services in the scope of the Read More
Clause 8.2.4: Service Catalog Management
The organization documents all services within the scope of the SMS in a Read More
Clause 8.2.3: Control of Parties Involved in the Service Lifecycle
The organization establishes appropriate controls to ensure all parties involved Read More
Clause 8.2.2: Plan the Services
The organization determines and documents service requirements, prioritization Read More
Clause 8.2.1: Service Delivery
The organization operates the SMS in a manner that is coordinated and delivers Read More
Clause 8.2: Contents
Clause 8.2, Service portfolio, consists of the following clauses: 8.2.1 Read More
Clause 8.1: Operational Planning and Control
The organization plans, implements, and controls the processes to meet service Read More
Clause 8.1: Contents
Clause 8.1, Operational planning and control, consists of the following Read More
Clause 7.6: Knowledge
The organization determines and maintains the necessary knowledge to support the Read More
Clause 7.5: Documented Information
The SMS includes documented information required by ISO/IEC 20000‐1, as well as Read More
Clause 7.4: Communication
The organization determines the need for internal and external communications Read More
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