The Certified Service Management Process Owner (CSMPO) course increases the practical knowledge, skills, and experience of service management process owners. In addition, the class best prepares you for your role and responsibilities. Process owners gain a wealth of hands-on expertise and knowledge during the CSMPO course. Furthermore, this highly interactive course is filled with practical assignments. And above all, it comes with an array of materials that can readily be applied.
Curriculum of the Certified Service Management Process Owner (CSMPO) Course:
- How do I conduct a process maturity assessment? As well as a gap analysis?
- How do I align the performance of my process with the business objectives? As well as with the service management objectives?
- What does it take to design a process? A what are the steps that I take to implement a process? And what are the best practices to improve a process?
- What is process integration? And how to do I integrate my process with other processes and with services?
- Which tools and techniques do I use to design, to implement, to measure and to improve a process?
- How do I show return on investment on my process improvements?
- What are some examples of the practical assignments? For instance, you practice to create a process flowchart. And to conduct a process maturity assessment. As well as to measure the quality of your process
- And do not forget, you will walk away with sample process documents and several templates that you can customize further
- Which best practices of the most popular frameworks and standards should I benefit from?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
You are required to possess a Foundation Certificate in service management such as ITIL, COBIT, ISO/IEC 20000, FitSM, IT4IT, VeriSM, or DevOps.
Who is the target audience for this course?
- Anyone who works for an organization that has embarked on a service management adoption initiative.
- Anyone who seeks to elevate the skills, knowledge and experience of process ownership.
- Examples of applicable job titles are process owners, process managers, process practitioners, process champions, service owners, and service managers.
- Other examples are business process owners and managers. As well as continual service improvement managers.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Candidates can only take the examination after successfully completing the Certified Service Management Process Owner (CSMPO) certification training course.
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the certification exam. It is held at the end of the training course. The exam has 20 multiple-choice questions. And you have 60-minutes to answer those. Answer 65% or more correct, and you pass!
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!