The Certified Service Management Service Owner (CSMSO) course increases the practical knowledge, skills, and experience of service management service owners. In addition, the class best prepares you for your role and responsibilities. Service owners gain a wealth of hands-on expertise. Furthermore, this highly interactive course is filled with practical assignments. And above all, it comes with an array of materials that can readily be applied.
Curriculum of the Certified Service Management Service Owner (CSMSO) Course:
- How do I conduct a service maturity assessment? As well as a gap analysis?
- How do I align the performance of my service with the business objectives? As well as with the service management objectives?
- What does it take to design a service? A what are the steps that I take to implement a service? And what are the best practices to improve a service?
- What is service integration? And how to do I integrate my service with other services? As well as with processes?
- Which tools and techniques do I use to design, to implement, to measure, and to improve a service?
- How do I show return on investment on my service improvements?/li> What are some examples of the practical assignments? For instance, you practice to create a service model and a service catalog. You also create a service level agreement. And an operational level agreement. And you learn to conduct a service maturity assessment. As well as how to measure the quality of your service
- And do not forget, you will walk away with many sample service documents. As well as several templates that you can customize further
- Which best practices of the most popular frameworks and standards should I benefit from?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
You are required to possess a Foundation Certificate in service management such as ITIL, COBIT, ISO/IEC 20000, FitSM, IT4IT, VeriSM, or DevOps.
Who is the target audience for this course?
- Anyone who works for an organization that has embarked on a service management adoption initiative.
- Anyone who seeks to elevate the skills, knowledge and experience of service ownership.
- Examples of applicable job titles are service owners and service managers. As well as process owners and process managers.
- Other examples are business service owners and managers, customer satisfaction managers, customer care managers, vendor and sourcing managers. As well as continual service improvement managers.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Candidates can only take the examination after successfully completing the Certified Service Management Service Owner (CSMSO) certification training course.
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the certification exam. It is held at the end of the training course. The exam has 20 multiple-choice questions. And you have 60-minutes to answer those. Answer 65% or more correct, and you pass!
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!