Download ‘What is ISO/IEC 20000?’
ISO/IEC 20000 is the international service management standard. It describes the implementation of an integrated process approach. All in support of the delivery of services. It consists of a set of minimum requirements to audit an organization against effective Service Management. The standard helps you focus on the effective delivery of your services. And to manage your services to meet the requirements of the business and your customers.
This white paper introduces the reader to what the standard is all about. As well as why organizations choose to meet its requirements. It also describes the certification process and it has useful hints, tips and links.
1000s of organizations around the world are benefiting from the standard. A large number of them is even certified. As a result, the quality levels of their services have gone up. The confidence levels of their consumers has gone up as well.
INTERPROM has been on the forefront of helping organizations to gain from the ISO/IEC 20000 standard. Since 2005, when the standard was released initially, we have led dozens of organizations in their efforts to become certified. Our coaches were instrumental in this. As well as our accredited trainers. We even have ISO/IEC 20000 auditors on our team.