The highly interactive two-day Becoming a Service-Focused Organization workshop is to elevate your capabilities to create a service culture. Either for you personally, or those of your whole service management team. This hands-on workshop is the perfect answer to the question of “How do I successfully change the culture in my organization to have a service mindset?”.
Curriculum
Curriculum of the workshop:
- How do I best define a service culture?
- What are the steps of a journey to become more service-focused?
- How do I determine the potential value of my service?
- How do I measure the value of a service?
- What are the building blocks to create a service culture?
- How do I measure the level of service that we provide?
- What is the cycle of service improvements?
- What are the service perception points?
- How do I move my customer up the loyalty ladder?
Furthermore, the workshop includes two (2) hours of online individual coaching after the session. This represents a $500 value. This offer is valid for 30 days after the completion of the workshop.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Deliverables
Examples of deliverables of this workshop are:
- A completed assessment of my ability to have a service mindset
- Many documents. For instance, a custom service architecture, and a template to identify service roles. And not to mention, a plan to improve the service culture
- A completed gap analysis of the building blocks that create a service culture
- An assessment of the perception points of your service
- A custom roadmap with the steps to be an organization that focuses on service
- And much more
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Target Audience
The target audience for this workshop is as follows:
- Organizational change, project or program, and business relationship managers. As well as product and service owners, and product and service managers
- Anyone who is responsible for managing service improvements. Whether that is for services to customers, or for services from vendors, or from suppliers
- Anyone who has responsibilities for the management of services. Particularly, when you seek guidance on how to improve the service culture in your organization
- Process owners of processes such as service portfolio, service catalog, and service level management. As well as business relationship, supplier, or vendor management. And service reporting, or continual service improvement
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Workshop Fees
Choose from the following formats:
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
