The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Becoming a Service-Focused Organization workshop is the perfect answer to the question “How do I successfully change the culture in my organization to a service mindset?”.
Curriculum
- Definition of a service
- Service management in your organization
- Institutionalizing a service value management system
- Link to business and customer relationship management
- Becoming a service-focused organization
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Deliverables
- A completed assessment of the service maturity in your organization
- A custom service management plan
- A completed cultural assessment of your organization
- A roadmap addressing how to introduce a service-focus in your organization
- And much more…
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Target Audience
- The target audience includes organizational change managers, service management project or program managers, business relationship managers, customer relationship managers, product and service owners and product and service managers
- Anyone who is the designated individual who is responsible for managing service improvements whether for customers, or from vendors, or suppliers
- Anyone who has service management responsibilities and who is seeking practical guidance on how to improve the service culture in your organization
- Process owners of processes such as service portfolio management, service catalog management, service level management, business relationship management, customer relationship management, supplier or vendor management, service reporting, continual service improvement management, etc.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Workshop Fees
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Upcoming Workshops
