The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Designing and Implementing a Process workshop is the perfect answer to the question “How do I successfully plan, implement, maintain and improve my business/IT processes?”.
Curriculum
- Determining a process requirements
- Appointing and enabling a process owner and a process manager
- Applying a process maturity model
- Determining process metrics, key performance indicators and critical success factors
- Designing and implementing a process architecture
- Designing and implementing a process and a procedure
- Measuring and evaluating process performance
- Conducting process reviews
- Establishing and implementing a process improvement plan
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Deliverables
- A process requirements checklist
- A custom process architecture, process, procedure, process measures and process implementation plan
- A completed process maturity assessment
- A process owner and process manager role description and training plan
- A process improvement process and procedure
- And much more…
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Target Audience
- The target audience includes process owners and process managers
- Anyone who is the designated individual who is responsible for managing process improvements
- Anyone who has service management responsibilities and who is seeking practical guidance on how to improve process quality
- Service owners or service managers
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Workshop Fees
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Upcoming Workshops
