The highly interactive two-day Designing and Implementing a Process workshop is to elevating your service management capability. For you individually. As well as for your whole service management team. Undoubtedly, the lack of process maturity is the main reason organizations perform sub-optimally. For this reason alone, this is one of most popular workshops. In summary, this hands-on workshop is the perfect answer to the question of “How do I successfully plan, implement, maintain and improve my business or IT processes?”.
Curriculum
Curriculum of the workshop:
- How do I know that I have all the requirements for my process?
- How do I best enable a process owner and a process manager?
- What maturity model for my process should I use? And how do I use it?
- What are the process metrics that I should choose? And why? Same for the key performance indicators and for the critical success factors
- How do I design a process architecture? And how do I implement it?
- What is the best way to design a process and a procedure? Subsequently, how do I best implement them?
- What are the best practices to measure and to evaluate the performance of the process?
- How do I best conduct process reviews?
- What do I include in a process improvement plan?
Furthermore, the workshop includes two (2) hours of online individual coaching after the session. This represents a $500 value. This offer is valid for 30 days after the completion of the workshop.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Deliverables
Examples of deliverables of this workshop are:
- A process requirements checklist
- A custom process architecture, process, procedure, process measures and process implementation plan
- A completed process maturity assessment
- A process owner and process manager role description and training plan
- A process improvement process and procedure
- And much more
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Target Audience
The target audience for this workshop is as follows:
- Process owners and process managers
- Anyone who is responsible for managing process improvements
- Anyone who has service management responsibilities. Particularly, when seeking practical guidance on how to improve process quality
- Service owners or service managers
- Business analysts
- Continual improvement and quality managers
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Workshop Fees
Choose from one of the following formats:
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
