The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Designing and Implementing a Service workshop is the perfect answer to the question “How do I successfully start, maintain and improve my services?”.
Curriculum
- Determining a service requirements
- Appointing and enabling a service owner
- Designing a service model
- Determining service levels and service level targets
- Designing and implementing a service portfolio
- Designing and implementing a service catalog
- Designing and implementing a service level and an operational level agreement
- Measuring and evaluating service performance
- Conducting service reviews
- Establishing and implementing a service improvement plan
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Deliverables
- A service requirements checklist
- A custom service model, service portfolio, service catalog, SLA, OLA and service implementation plan
- A service owner role description and training plan
- A service improvement process and procedure
- And much more…
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Target Audience
- The target audience includes service owners and service managers
- Anyone who is the designated individual who is responsible for managing service improvements whether for customers, vendors, or suppliers
- Anyone who has service management responsibilities and who is seeking practical guidance on how to improve service quality
- Process owners of processes such as service portfolio management, service catalog management, service level management, supplier or vendor management, service reporting, continual service improvement management, etc.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Workshop Fees
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Upcoming Workshops
