Our highly interactive two-day Designing and Implementing a Service workshop is to elevate your service management capability. Either for you individually, or for your whole service management team. This hands-on workshop is the perfect answer to the question of “How do I successfully start, maintain and improve my services?”.
Curriculum
Curriculum of this workshop:
- How do I best determine the service requirements?
- What is the best way to make a service owner successful?
- How do I design a service model?
- What does it take to determine service levels? Same for service level targets.
- How do I design and implement a service portfolio?
- What are the steps to design and implement a service catalog?
- How do I best design and implement a service level agreement? Same for an operational level agreement.
- What is the best way to measure the performance of my service? And how do I evaluate the results?
- What are the recommendations to conduct service reviews?
- How do I establish a service improvement plan? And then implement it.
Furthermore, the workshop includes two (2) hours of online individual coaching after the session. This represents a $500 value. This offer is valid for 30 days after the completion of the workshop.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Deliverables
Examples of deliverables of this workshop are:
- A checklist to determine the service requirements
- A custom service model, a service portfolio template, and a service catalog template. As well as a completed SLA, a finished OLA and a service implementation plan
- A role description for a service owner and a training plan
- A process and procedure for service improvement
- And much more
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Target Audience
The target audience for this workshop is as follows:
- Service owners and service managers
- Anyone who is responsible for managing service improvements. Whether it is for customers, for vendors, or for suppliers
- Anyone who has service management responsibilities. Particularly, when you seek practical guidance on how to improve the quality of your service
- Process owners of processes such as service portfolio management, service catalog management, and service level management. As well as supplier or vendor management, service reporting, and continual service improvement management
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Workshop Fees
Choose from the following formats:
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Upcoming Workshops
Sign up for the next Designing and Implementing a Service workshop:
