The highly interactive two-day Implementing a CMDB workshop is to elevating your service management capability. Particularly, your configuration management expertise. For you individually. As well as for your whole service management team. Undoubtedly, implementing a CMDB has proven to be one of the most daunting tasks for any service management initiative. This hands-on workshop is the perfect answer to the question of “How do I successfully plan, implement, maintain and improve my CMDB(s)?”.
Curriculum
Curriculum of the workshop:
- How do I create a plan to implement a Configuration Management database (CMDB)?
- What is the best way to integrate my CMDB with the Asset Databases?
- How do I determine the supporting tools and technology that I need for my CMDB?
- What are the steps to define and to build a data model for my (federated) CMDB(s)?
- What is the data that I collect? And how do I normalize it?
- Which roles and responsibilities do I need to manage the CMDB that I need to assign?
- How do I best integrate configuration management with other processes? And with the services?
- How do I measure and evaluate the performance of configuration management?
- What is the best way to conduct quality reviews and audits for my CMDB?
- What do I include in the improvement plan for my CMDB?
Furthermore, the workshop includes two (2) hours of online individual coaching after the session. This represents a $500 value. This offer is valid for 30 days after the completion of the workshop.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Deliverables
Examples of deliverables of this workshop are:
- A project plan for implementing a CMDB
- A custom data model, technology architecture and CMDB implementation plan
- CMDB-related role descriptions and training plans
- A CMDB improvement process and procedure
- And much more
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Target Audience
The target audience for this workshop is as follows:
- Configuration Item (CI) owners, configuration management process owners and process managers
- Anyone who is responsible for managing CMDB improvements
- Anyone who has service management responsibilities. Particularly when you seek practical guidance on how to improve the quality of your CMDB
- Process owners of processes such as change management, release and deployment management, and asset management. As well as service catalog management, service level management, supplier or vendor management, service reporting, and continual service improvement management
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Workshop Fees
Choose from one of the following formats:
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
