The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Implementing a CMDB workshop is the perfect answer to the question “How do I successfully plan, implement, maintain and improve my CMDB(s)?”.
Curriculum
- Planning for creating a Configuration Management database (CMDB)
- Integrating your CMDB with Asset Databases
- Determining supporting tooling and technology for your CMDB
- Defining and building a data model for your (federated) CMDB(s)
- Collecting and normalizing data
- Defining and assigning CMDB-related roles and responsibilities
- Integrating configuration management with other processes and with services
- Measuring and evaluating configuration management performance
- Conducting CMDB quality reviews and audits
- Establishing and implementing a CMDB improvement plan
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Deliverables
- A project plan for implementing a CMDB
- A custom data model, technology architecture and CMDB implementation plan
- CMDB-related role descriptions and training plans
- A CMDB improvement process and procedure
- And much more…
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Target Audience
- The target audience includes Configuration Item (CI) owners, configuration management process owners and process managers
- Anyone who is the designated individual who is responsible for managing CMDB improvements
- Anyone who has service management responsibilities and who is seeking practical guidance on how to improve CMDB quality
- Process owners of processes such as change management, release and deployment management, asset management, service catalog management, service level management, supplier or vendor management, service reporting, continual service improvement management, etc.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Workshop Fees
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Upcoming Workshops
