The topics of the highly interactive two-day hands-on workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The Implementing an SMS or an SVS workshop is the perfect answer to the question “How do I successfully plan, implement, maintain and improve my Service Management System per ISO/IEC 20000 or Service Value System per ITIL 4?”.
Curriculum
- Planning for creating a Service Management System (SMS) or a Service Value System (SVS)
- Integrating and institutionalizing your SMS or your SVS and their components with and within your organization
- Determining supporting components for your SMS or for your SVS
- Defining and building measurements and a measurement system for your SMS or for your SVS
- Defining and assigning SMS and SVS-related roles and responsibilities
- Integrating SMS and SVS processes with other processes in your organization and with other business services
- Measuring and evaluating the performance of your SMS or of your SVS
- Conducting management reviews and audits
- Establishing and implementing an SMS or an SVS improvement plan
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Deliverables
- A project plan for implementing a Service Management System (SMS) or a Service Value System (SVS)
- A custom service management plan or service value management plan
- SMS or SVS-related role descriptions and training plans
- An SMS or an SVS improvement process and procedure
- And much more…
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Target Audience
- The target audience includes Top Management representatives, ISO/IEC 20000 or ITIL program or project managers, process or practice owners, service owners or managers, business or customer relationship managers, and auditors.
- Anyone who is the designated individual who is responsible for managing a Service Management System (SMS), a Service Value System (SVS) or service improvements
- Anyone who has service management responsibilities and who is seeking practical guidance on how to improve SMS or SVS quality
- Process owners of processes such as service portfolio management, demand management, asset management, service catalog management, service level management, business relationship management, customer relationship management, supplier or vendor management, service reporting, continual service improvement management, etc.
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Workshop Fees
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!
Upcoming Workshops
