The topics of the highly interactive two-day Implementing an SMS or an SVS Workshop workshop are aimed at elevating your service management capability as an individual or the capabilities of your whole service management team. The hands-on workshop is the perfect answer to the question of “How do I successfully plan, implement, maintain and improve my Service Management System per ISO/IEC 20000 or Service Value System per ITIL 4?”.
Curriculum
Curriculum of the workshop:
- What do I include in a plan to create a Service Management System (SMS) or a Service Value System (SVS)?
- How do I best integrate and institutionalize my SMS or my SVS? As well as its components with and within my organization?
- Which supporting components do I need to consider for my SMS or for my SVS?
- How do I best determine and implement the quality measurements and a measurement system for my SMS or for my SVS?
- Which roles and responsibilities do I need to define and assign for the management of my SMS or my SVS?
- How do I integrate the processes or practices of my SMS or my SVS with other processes in my organization? Same for the integration with the services.
- What is the best way to measure and evaluate the performance of my SMS or of my SVS?
- Which management reviews and which audits do I need to conduct?
- What needs to be included in an improvement plan for my SMS or my SVS?
Furthermore, the workshop includes two (2) hours of online individual coaching after the session. This represents a $500 value. This offer is valid for 30 days after the completion of the workshop.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Deliverables
Examples of deliverables of this workshop are:
- A project plan for implementing a Service Management System (SMS) or a Service Value System (SVS)
- A custom service management plan or service value management plan
- SMS or SVS-related role descriptions and training plans
- An SMS or an SVS improvement process and procedure
- And much more
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Target Audience
Who should attend this workshop?
- Top Management representatives, ISO/IEC 20000 or ITIL program or project managers, and process or practice owners. As well as service owners or managers, business or customer relationship managers, and auditors.
- Anyone who is responsible for managing a Service Management System (SMS), a Service Value System (SVS) or service improvements
- Anyone who has service management responsibilities. Particularly, when you seek practical guidance on how to improve SMS or SVS quality
- Process owners of processes such as service portfolio management, demand management, asset management, service catalog management, service level management, business relationship management, customer relationship management, supplier or vendor management, service reporting, continual service improvement management, etc.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Workshop Fees
Choose from one of the following formats:- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
- 2-day Classroom workshop (USD $1,795)
- 2-day Live Online workshop (USD $1,295)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
