The highly interactive one-day Migrating to ISO/IEC 20000-1:2018 workshop is to support you and your service management team in your efforts to migrate from the 2011 to 2018 edition of the ISO/IEC 20000-1 standard. The hands-on workshop is the perfect answer to the question of “How do I successfully plan and implement my new Service Management System per ISO/IEC 20000-1:2018”.
Curriculum
Curriculum of the workshop:
- What are the differences between the 2011 and the 2018 edition of ISO/IEC 20000-1? And which ones do I need to pay special attention to?
- What are the requirements of ISO/IEC 20000-1 that are new, that have changed and that have been withdrawn?
- Which of the new requirements match with the existing requirements?
- Which roles, which documents, which interfaces and which integrations are required by ISO/IEC 20000-1:2018?
- What is the meaning of the new concepts? For instance, purpose, assets, opportunities, context, and knowledge.
- What is expected to be included in the policies, the plans, the processes, the procedures and the approaches of the standard?
- Which timelines and which steps do I include in my migration plan?
Furthermore, the workshop includes one (1) hour of online individual coaching after the session. This represents a $250 value. This offer is valid for 30 days after the completion of the workshop.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Deliverables
Examples of deliverables of this workshop are:
- A migration plan to the 2018 edition of ISO/IEC 20000-1
- Several lists, such as a list of required documents, required roles, required interfaces, and risk registers
- A training plan
- For those who are integrating the management systems of ISO/IEC 20000-1 and ISO/IEC 27001, we provide a comprehensive list of which clauses overlap and all the integrations
- And much more
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Target Audience
Who should attend this workshop?
- Top Management representatives, ISO/IEC 20000 or ITIL program or project managers, and process or practice owners. As well as, service owners or managers, business or customer relationship managers, supplier or vendor relationship managers, and internal and external auditors.
- Anyone who is responsible for migrating the Service Management System (SMS) to the latest edition of the standard
- Anyone who has service management responsibilities. Particularly, when you seek practical guidance on how to make the SMS compliant with the 2018 edition of ISO/IEC 20000-1
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Workshop Fees
Choose from one of the following formats:
- 1-day Classroom workshop (USD $895)
- 1-day Live Online workshop (USD $495)
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
