This live online ISO/IEC 20000 Auditor certification course is confirmed! Register. Reserve your seat. And learn from an experienced auditor how to audit the SMS of this standard.
Consider this interactive ISO/IEC 20000 Auditor live online certification training course. Why? Looking for a solid understanding of the requirements of the ISO/IEC 20000-1:2018 standard for service management? As well as its intent? Then this course is for you.

And what makes this instructor-led course stand out even more? This ISO/IEC 20000 Auditor course covers the skills and the techniques for auditors to apply. Something that comparable courses do not address.

Get ready to prepare for an audit of the service management system, or SMS, of your organization. Or conduct an such audit. As an internal auditor, a certification auditor, or simply as someone who is the lead on this. And make it go smoothly. RSVP, and let us know that you are interested. To learn from someone who has certified dozens of auditors around the globe.

The live online ISO/IEC 20000 Auditor training course covers the following topics:

• What are the definitions and the principles of service management?
• How do I audit the service management system according to the guidance of ISO 19011 and ISO/IEC 17021
• What are the audit requirements of ISO/IEC 20000?
• How do I audit the ISO/IEC 20000 processes, services and service management system?
• What do I need to do to create an audit program and audit plan according to ISO 19011?
• What are the interview techniques that I need to apply? In addition, what are the auditor competencies that I should possess?
• Are there audit principles that I need to follow?
• How do I prepare and conduct an ISO/IEC 20000 internal audit
• What do I need to do to prepare for and execute an ISO/IEC 20000 (re-)certification audit? Additionally, what do I do for a surveillance audit?
• Participate in practical assignments. And learn how to prepare for, and how to conduct an ISO/IEC 20000 certification audit
• And practice the different interview techniques

The fees are $1,895 per participant. This fee includes the exam fees.

Pass for the exam and you receive the ISO/IEC 20000 (Lead) Auditor certificate of APMG International. This certificate is a global recognition of your SMS auditing knowledge.

In conclusion, every ISO/IEC 20000 Auditor instructor of INTERPROM is accredited by APMG. Each possess the ISO/IEC 20000 Auditor certificate of APMG. Above all, since 2005, they all have led dozens of organizations towards ISO/IEC 20000 certification.