How Bad is It? Almost on a daily basis another cybersecurity breach is Read More
Where ITIL Stops and the Future Begins: Business Relationship Management
On March 22nd, 2018, I had the pleasure to present on behalf of APMG Read More
What is VeriSM™ Model Management Mesh?
What is VeriSM™?
VeriSM in a Nutshell VeriSM™ describes a service management approach Read More
Cybersecurity Trends in 2018
The predicted cybersecurity trends in 2018 are on the forefront of every CIO and Read More
The BRM Role
BRM is the acronym for Business Relationship Management or Business Relationship Read More
Changing Behavior with DASA DevOps
Historically, we have seen many small waves of innovation hit the information Read More
Talent and Service Management
And that was it. You just finished the exit interview with your best process Read More
Not Worth the Risk; Build those Relationships!
Why is it that when working with IT departments, I very frequently hear: - Our Read More
CIOs: What about People Skills?
Anyone somewhat knowledgeable in IT Service Management (ITSM) is familiar with Read More
