Imagine a day without technology. For most, that will be a rough day. What does technology mean to you? A necessity? Or a key to achieving mission, vision, and even purpose? If you go for the latter, then invest in IT Service Management. And have us educate you, coach you, and propel you.
Complementary IT Service Management Services Available To You
Why is IT Service Management Important?
The answer is clear. Most technology adoption trends have going up. Only few are heading in the opposite direction. Think of telephone landlines.
The chart of Our World In Data says it all. Over the past 100 years, the adoption and the dependency on technology has increased steadily. And there are no indications this will change any time soon. No matter the technology that we are looking at, they all depend on the backing of reliable and quality services. Information Technology (IT) services included.
Effective and efficient management of these IT services has therefore become a critical capability of any organization. When offering services with declining value, one’s future is at stake. Literally. Big name organizations went bankrupt not being able to keep up with the latest technology or delivering service value. Blockbuster, Borders, Kodak, Polaroid, and US Airways are just a few examples.
What is IT Service Management?
IT service management, or ITSM, are the activities that are performed by an organization. This includes the design, build, deliver, operate, and the control of information technology services offered to customers. ITSM is characterized by adopting a process approach towards management. It focuses on customer needs and IT services for customers. Rather than IT systems. It stresses the importance of continual improvement.
Successful ITSM adoptions result in organizations becoming service focused and human-centric. And as a result, more customer oriented. The organization’s culture changes from a reactive culture to a proactive culture. Customer experience, or CX, becomes the new mantra. Resulting in stronger and trust-based relationships between those delivering the IT services of value and those consuming them.
What is FitSM?
FitSM, or fit service management, is a free and lightweight standards family aimed at enabling effective IT service management in the broadest range of organizations. The main goals of FitSM are:
- Create a clear, pragmatic, lightweight, and achievable standard that allows for effective ITSM.
- Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios such as service supply chains.
- Provide solutions which can be efficiently implemented in organizations ranging from small-to-midsize organizations and start-ups through to large enterprises.
- Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary. For example, to become ISO/IEC 20000 compliant.
The standard helps you focus on the effective delivery of your services that are of value to your customers. As well as to manage your services to meet the ever-changing requirements of the business and of your customers.
Why INTERPROM As Your Educator?
Without a doubt, our FitSM certification training courses offered we continue to be a leader in the service management certification training, coaching and consulting industry. Want to know why?
Because it is our prized and knowledgeable educators who make us who we are. Above all, they possess and share their decades-long of practical service management experience. During each of the FitSM certification training courses we offer on the FitSM standard. And that is during every class that they teach. For this reason alone, you want to be the beneficiary of this. As a result, this makes INTERPROM a top pick for all your FitSM certification training needs.
Not to mention, INTERPROM is once again the first in the Americas to offer certification training, coaching and consulting involving a service management standard.
In addition, all our instructors are not only FitSM Expert certified. They are also ITIL 4 Managing Professionals and ISO/IEC 20000 Auditors. Above all, they all have led individuals and organizations through transformations from being reactive to being proactive. Moreover, we have led dozens of organizations towards ISO/IEC 20000 certification. Therefore, you can be assured that your accredited trainer is of quality, is knowledgeable, and is backed by the promise of our instructor’s hands-on experience.
Furthermore, INTERPROM is an Accredited Training Organization (ATO) of APMG International. Consequently, that means that we adhere to stringent quality standards.
Students from around the globe have attended our FitSM certification courses.