The highly interactive one-day or two-day hands-on Service Management workshops are in direct support to elevate your service management practices and capabilities. As well as to improve your service owner and service manager discipline and role. In addition, each workshop focuses on your internal as well we your external customers or business partners. Furthermore, each comes with an array of immediately-usable deliverables.
Expect one or two lively days with lots of interaction. Between you and your workshop facilitator. As well as between you and your fellow participants.
Your deliverables of the workshop are tailored to your specific needs. Also when you participate in a public workshop. Obviously, when we conduct the workshop just for your organization, we gladly tailor the whole content even further. In that case, let us schedule a few conversations to prepare for this.
Every service management workshops that we offer combines our decades-long service management experience with the best practices as mentioned in frameworks for service management. For instance ITIL, COBIT, FitSM, IT4IT, and VeriSM. As well as ISO standards such as ISO/IEC 20000, ISO 22301, ISO/IEC 27001, ISO 31000, and ISO 44001.