When purchasing or making use of our services, you automatically indicate that you have carefully read and agree with the terms and conditions below.
GENERAL CONDITIONS
Service Agreement
Please contact us to obtain a copy of our Services Agreement. The terms & conditions as specified in the Service Agreement will apply to the services rendered from INTERPROM. Please advise if you prefer using your own Service Agreement.
Dates and Locations
The final start date of the rendered services will be mutually agreed upon; at least 15 business dates prior to the agreed start date.
The location(s) of the rendered services, will be communicated in a timely manner; at least 15 business days prior to the agreed start date. Making timely travel arrangements will allow all parties involved to mutually benefit from lower fares and fees.
If applicable, and upon the customer’s approval the INTERPROM employee will stay at hotels the customer has negotiated corporate rates with.
INTERPROM Resources
We only use our own accredited and certified employees. All our consultants, advisors, coaches, auditors, trainers, and instructors possess decades-long of practical real-world knowledge, skills, expertise, and experience in the subject matter they are to serve you. Beside this, each possesses expert-level, advanced-level, and master-level credentials from renowned certification and accreditation organizations around the globe.
Subcontracting
Only in highly exceptional cases, INTERPROM will use subcontractors. For example due to illness of a key team member and deadlines are to be met. In cases like this, we will notify you before any (part of the) agreed service is subcontracted to another supplier, or subcontractor, or subcontracted to an affiliate of the INTERPROM where the affiliate will be providing such service from offshore locations.
References
Upon request we would be pleased to facilitate a customer reference phone call or visit. INTERPROM prides itself in being amongst the management consulting and certification training firms with the highest customer satisfaction rates in the industry.
Publicity
Before we start publicly sharing our business relationship, let us agree on a few ground rules. Legally put, that mans that each party shall submit to the other party all advertising, sales promotion and other publicity wherein the other party’s name is mentioned or language, signs, markings or symbols are used from which the connection of either party’s name therein may, in the party’s judgment, be reasonably inferred or implied. Neither party shall publish or use such advertising, sales promotion or publicity matter without obtaining prior written approval from the other party. Grants of publicity may not exceed twelve (12) months and may be renewed for consecutive twelve (12) month periods upon written approval.
Confidentiality and Proprietary Information
Customer agrees that the contents of any materials provided by INTERPROM for the services rendered may not be used for any other purpose other than as set forth therein without the prior written permission of INTERPROM. The materials or any of its contents may not be used in whole or in part, or reproduced in any form or by any means, or stored in a database or retrieval system, or resold, without the prior written permission of INTERPROM.
CONDITIONS CONSULTING, COACHING, ASSESSMENT, AND AUDITING SERVICES
General Conditions for Consulting, Coaching, Assessment, and Auditing Services
- Confirming a consulting, coaching, assessment, or auditing service can be done, but is not limited to, verbally, by e-mail, by paying by credit card or check, and/or by forwarding to us a Purchase Order.
Payment of Services Fees
All fees are due NET30 days after the invoice date. In case we have not received your payment by that date, a 2% per month late payment fee may be charged.
Applicable retainer and subscription fees for pre-purchased consulting, coaching, assessment, or auditing services are due upon agreeing to, and prior to starting the proposed services.
Payment Options
Service fee payments and expense payments for rendered or retainer-based services can be made:
- By check or money order (in US$ only). Please make your check or money order payable to our corporate address.
- Online by credit card (VISA, MasterCard, Discover, or American Express). Credit cards will be charged on the first day the subscription service agreement becomes effective or the last day of the rendered services, whichever applies. Our proposals and quotes for consulting, coaching, assessment, or auditing services do not include a 5% credit card processing fee that is charged by the credit card companies and credit card gateways. This fee will be added to the total invoice amount. Fees listed online for coaching packages include this credit card processing fees.
We accept Purchase Orders. Please allow for sufficient time for making applicable travel arrangements and for an on-time payment of our invoice when making use of Purchase Orders. See also the “Dates and Locations” clause above.
Cancellations and Refunds
General Refund Conditions
- All refunds are at the discretion of INTERPROM
- All requests for refund must be in writing showing the reason for withdrawal or return.
- For any purchase the customer has made these refund policies will apply.
- Only the customer’s purchase prices will be refunded in case of an approved refund. An administration fee of 15% of the total invoice amount will be deducted from any refund.
Cancellation Conditions for Consulting, Coaching, Assessment, and Auditing Services
- Cancellations received in writing by an email message to contact@interpromusa.com no later than 15 business days before the start date of the service for pre-paid services will be fully refunded.
- No refunds will be made for pre-paid services when cancellations are made less than 15 business days prior to the start date of the service.
- When cancelling a confirmed service within 15 business days prior to the start date of the service that has not been paid, the customer will reimburse all expenses and fees and compensate for lost revenues; these fees, reimbursements and compensations are due upon receipt of the invoice.
- No refunds will be made in case key customer representatives fail to participate during the delivery of the service.
Postponement Conditions for Consulting, Coaching, Assessment, and Auditing Services
- Postponements of confirmed consulting, coaching, consulting, assessment, or auditing services can be made in writing by an email message to contact@interpromusa.com no later than 15 business days before the start date of the service.
- Customer must reschedule the services within six months from the originally confirmed start date. Rescheduling an unpaid service will be confirmed after receiving full advanced payment of the service.
- When postponing a confirmed service within 15 business days prior to the start date of the service, the customer will reimburse all expenses and fees and compensate for lost revenues. These fees, reimbursements, and compensations are due upon receipt of the invoice.
TERMS AND CONDITIONS TRAINING AND WORKSHOP SERVICES
General Terms and Conditions for Training, Education, and Workshop Services
- Confirming a training class or workshop as well as the number of participants can be made, but is not limited to, verbally, by e-mail, by paying by credit card or check, and/or by forwarding to us a Purchase Order.
- Replacement of participants can be made at any time at no additional charge. Additional examination administration fees may apply. These fees are due upon receipt of the invoice.
- Adding participants can be done at the quoted course or workshop fee per participant up until 15 business days prior to the training class or workshop. Payment of the additional fees is due prior to the training class or workshop.
- Adding students within the 15 business day timeframe prior to the training class or workshop will be handled on a case-by-case basis. Besides the quoted fee per participant, additional expenses and fees may apply. Payment of the additional fees and expenses is due prior to the training class or workshop.
Shipping Fees Onsite Training Courses or Workshops
When confirming an onsite training class or workshop per the “Dates and Location” clause above, all shipping fees within the USA of courseware and workshop handouts are included in the total amount of the training course or workshop. For courses and workshops conducted outside of the USA, the courseware and workshop handouts are provided electronically. Every participant can make one hardcopy. Your electronic copy cannot be downloaded.
Shipping Fees Live Online Training Courses or Workshops
When confirming an onsite training class or workshop per the “Dates and Location” clause above, all shipping fees within the USA of courseware and workshop handouts are included in the total amount of the training course or workshop. Additional fees apply when shipping to multiple addresses. For courses and workshops conducted outside of the USA, the courseware and workshop handouts are provided electronically. Every participant can make one hardcopy. Your electronic copy cannot be downloaded.
Payment
All fees for training courses or workshops are due on the last day of the training course or workshop. In case we have not received a your acknowledgement of this requirement, we reserve the right to postpone the training class or the workshop. All additional fees, costs, and expenses that are the result of such postponement are to be paid by the customer.
In case we have not received your payment by that date:
- A 2% per month late payment fee may be charged
- The certification exams will be processed upon receipt of the full payment
- The certificate of completion will be issued upon receipt of the full payment
Training and workshop service fee payments and expense payments for rendered services can be made as follows:
- By check or money order (in US$ only). Please make your check or money order payable to our corporate address.
- Online by credit card (VISA, MasterCard, Discover, or American Express). Our proposals and quotes for training and workshop services do not include a 5% credit card processing fee that is charged by the credit card companies and credit card gateways. This fee will be added to the total invoice amount. Fees listed online for training courses and workshops include this credit card processing fees.
Training and workshop service fee payments for online training and workshop services can be made:
- Online by credit card (VISA, MasterCard, Discover, or American Express). Credit cards will be charged immediately.
We accept Purchase Orders. Please allow for enough time for an on-time payment of our invoice when making use of Purchase Orders. The purchase order needs to be in our possession 15 days prior to the start date of the training class or workshop.
General Refund Conditions
- All refunds are at the discretion of INTERPROM
- All requests for refund must be in writing showing the reason for withdrawal or return.
- For any purchase the customer has made these refund policies will apply.
- Only the customer’s purchase prices will be refunded in case of an approved refund. An administration fee of 15% of the total invoice amount will be deducted from any refund.
Cancellation Conditions for Open Enrollment and Live Online Courses or Workshops on Our Public Roster
- Cancellations received in writing via an email message to contact@interpromusa.com, no later than 15 business days before the start date of the training class or workshop will be fully refunded.
- No refunds will be made when cancellations are made less than 15 business days prior to the start date of the training class or workshop or during the training class or workshop (e.g. due to an act of God). In this case participants will receive a credit towards another training class or workshop, and a 15% cancellation fee will be charged. Cancellation fees are due upon receipt of the invoice.
- Please note that all course and workshop credits are valid for 6 months from the cancellation date.
- No refunds will be made in case an enrolled and confirmed participant fails to attend (“no-show”).
- No refunds will be made for expenses made for travel, lodging, and meals for onsite or open enrollment training courses that cannot be cancelled.
- When a confirmed open enrollment or live online course or workshop needs to be cancelled due to a customer’s cancellation that was received with 15 business days prior to the start date of the training course or workshop, or during the course or the workshop (e.g. due to an act of God), the customer will reimburse INTERPROM for all expenses and fees and compensate for lost revenues. These fees, reimbursements and compensations are due upon receipt of the invoice.
Postponement Conditions of Open Enrollment and Live Online Courses or Workshops on Our Public Roster
- Confirmed open enrollment and live online courses or workshops can be postponed by INTERPROM up until 15 business days prior to the start day of the training course or workshop, or, while conducting a course or workshop, e.g. due to an act of God.
- Pre-paid course and workshop fees of postponed confirmed open enrollment and live online courses and workshops by INTERPROM will be fully refunded.
- No refunds will be made for expenses made for the participant’s travel and lodging for postponed confirmed open enrollment training courses and workshops by INTERPROM.
Cancellation Conditions for Onsite Courses and Workshops
- Cancellations received in writing via email message to contact@interpromusa.com, no later than 15 business days before the start date of the training class or workshop for pre-paid onsite courses or workshops will be fully refunded.
- No refunds will be made for pre-paid onsite courses or workshops when cancellations are made less than 15 business days prior to the start date of the training class or workshop.
- When cancelling a confirmed onsite training course or workshop within 15 business days prior to the start date of the course/= or workshop, or during the course or workshop (e.g. due to an act of God), that has not been paid, the customer will reimburse all expenses and fees and compensate for lost revenues. These fees, reimbursements, and compensations are due upon receipt of the invoice.
- No refunds will be made in case an enrolled and confirmed participant fails to attend (“no-show”).
- No refunds will be made for fees, expenses made for travel, lodging, and meals for onsite or open enrollment training courses or workshop that cannot be cancelled.
Postponement Conditions for Onsite Courses or Workshops
- Postponements of confirmed onsite courses or workshop can be made in writing via an email message to contact@interpromusa.com, no later than 15 business days before the start date of the training class or workshop.
- Customer must reschedule the training course or workshop within six months from the originally confirmed course or workshop date. Rescheduling an unpaid training course or workshop will be completed after receiving full advanced payment of the training course or workshop.
- When postponing a confirmed onsite training course or workshop within 15 business days prior to the start date of the course or workshop, or during the course or workshop (e.g. due to an act of God), the customer will reimburse all expenses and fees and compensate for lost revenues. These fees, reimbursements and compensations are due upon receipt of the invoice.
Cancellation Conditions for Self-paced Online Courses
- Purchased self-paced online training courses cannot be cancelled.
- No refunds will be made.
Postponement Conditions for Self-paced Online Courses
- Purchased self-paced online training courses cannot be postponed.
- No refunds will be made.
Prerequisites
Many training courses have prerequisites. Please refer to our website for further details and assure you comply with these prerequisites in order to attend the training course.