The FitSM Expert course provides implementation guidance for leaders. Do you lead or manage your organization? And are you involved with a service improvement initiative? Particularly, for happier customers and business partners? Then this course is for you. Learn how to best lead your program and best benefit from the FitSM standard. And how to comply with this lightweight standard for service management. As well as how to guide your organization through a smooth transition effort. Not to mention, how to deal with the common hurdles that you may encounter along the way.
Curriculum of the FitSM Expert Training Course:
- What did we learn again in the FitSM Foundation and FitSM Advanced training courses?
- Which popular frameworks and standards relate to FitSM? And how do you benefit from them?
- How do I best lead and govern a program that benefits from FitSM?
- What does it take to plan for a FitSM adoption effort? In addition, what are the implementation steps that I should follow?
- How do I best monitor and review whether FitSM is successful? As well as, what does it take to improve effectiveness and efficiency?
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
There are prerequisites for this course.
To attend the FitSM Expert course, you need to possess the FitSM Foundation certificate. As well as the FitSM Advanced Service Operation and Control certificate. Plus, you need to be certified in FitSM Advanced Service Planning and Design. Furthermore, you need to participate in this course. Only then you qualify to take the exam.
Who is the target audience for this FitSM Expert course?
- Any IT professional. Particularly, when you lead a service management program
- All process owners and services owners. Particularly, those who are looking for a lean approach to adopt IT service management. And one that is more focused
- Any graduate and undergraduate. Especially those who will be joining IT organizations. And those who need to understand the practices in IT service planning. As well as in service delivery and continual improvements of service in IT
- All IT Directors and IT Managers. Moreover, those who are accountable for a more effective execution of the service management program
While not required, complementary to the course are the following FitSM materials. You can download them at no charge at:
- All FitSM Core Standards
- The FitSM Maturity and Capability Assessment Tool
- And the FitSM Templates, Samples and Guides
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Is the certification exam part of the class? Yes!
Also included is a thorough exam preparation:
- INTERPROM prides itself in including thorough exam preparations in all certification courses. You answer sample exam questions. And you participate in individual and team assignments. In addition, you also receive multiple repetitions of the course content. Above all, also included are real-world examples. All are drawn from decades-long of implementation experience of your instructor. It is what makes us stand out. All of the above leads to a better understanding of the course materials.
- Demonstrate your knowledge! And participate in the FitSM Expert certification exam. It is held at the end of the training course. The exam has 40 multiple-choice questions. And you have 75 minutes to answer those. Answer 75% or more correct, and you pass! APMG International administers it.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!
Course fees depend on the course format you prefer.
Choose from one of the following formats:
- 2-day Classroom or Live Online training
- Please contact us for a competitive proposal. We offer attractive discounts when confirming multiple participants.
Interested? Then follow the links below for more information. After that, request a reference call with one of our satisfied customers!